Remote Customer Care Agent

Summary

Join Sauce, a premier restaurant technology platform, as a Customer Care Representative to handle inbound and outbound tickets with B2B and B2C customers, ensuring the best customer experience. This role requires strong customer service experience, handling tickets across different channels, and working with restaurant industry customers.

Requirements

• You have strong customer service experience
• Experience handling tickets across different uses (text, call, email, etc)
• English-Speaking, but Bilingual would be a plus (English + Spanish)
• Previous experience working with restaurant industry customers, both restaurants and their diners
• Experience working on Hubspot, Aircall and/or Slack would be a big plus

Responsibilities

• Handle Tickets including phone calls, chats, emails, and internal Slacks
• Communicate with direct managers and cross-functional teams to help facilitate issues directly connected to our customers
• Manage all pending tickets on the Support ticket board by updating and handling any tickets that are older than 4 days
• Assist on any projects concerning the Customer Care team related to team playbook, templates and policy writing

Benefits

• Strong & Competitive Compensation Package
• Flexible Work Environment
• 10 Paid Personal/Vacation Days
• 5 Paid Sick Days