Dispute Resolution Officer

Summary

Join Moniepoint Inc., Africa's leading financial ecosystem, as a NIP Dispute and Fraud Officer. You will play a crucial role in recovering funds from unauthorized, fraudulent, and erroneous transactions. This involves analyzing transactions for anomalies, proactively identifying issues, and working with various institutions and customers to recover funds. Success in this role hinges on maximizing fund recovery and maintaining accurate records. You will investigate allegations of financial fraud, document investigations, and liaise with law enforcement agencies. The role demands excellent communication, analytical, and organizational skills.

Requirements

• Bachelor Degree or HND in Banking or related field required
• 2-3 years of experience in payment operations or related role is required
• Experience with electronic investigations including but not limited to online banking

Responsibilities

• Research transactional anomalies and analyze information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdowns, and recognize fraudulent activities
• Manages high volume caseload and investigates allegations and issues pertaining to financial fraud
• Documents investigations, including preliminary and final case reports, for both internal tracking and regulatory reporting purposes
• Maintains liaison relationship with local, state and federal Law Enforcement and prosecutes suspects that conduct criminal activity. Attends court hearings when required
• Works with various departments to identify and eliminate fraud in an expeditious manner to minimize loss to the Credit Union and its' members
• Performs account and loan reviews of credit union members and employees as warranted to control existing fraud risks
• Builds relationships with Compliance and Legal Departments, effectively communicating and transferring information for case investigations
• Responsible for developing investigative plans, gathering and evaluating facts, conducting investigative interviews, writing investigative reports, handling calls of an emergency nature, and interacting with the law enforcement/intelligence community
• Effectively communicates and provides fraud/investigative reporting with team members, leaders, and others involved in the credit union system
• Assists team members of the front line and back-office functions with questions/concerns on identified instances of fraud or potential fraud
• Creates and delivers fraud training of all staff for organization-wide fraud awareness