Credit and Collections Manager

Summary

Join Vanta's Credit and Collections team as a Manager and lead a growing team in collecting customer payments, reducing DSO, and minimizing delinquent accounts. You will develop and implement collection strategies, manage daily collections activities, perform credit assessments, and build out the credit process. This role requires strong analytical and communication skills, experience in credit and collections management, and a bachelor's degree in a related field. Vanta offers competitive compensation, comprehensive benefits including 100% covered medical, dental, and vision, 16 weeks of parental leave, and flexible work arrangements.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 7 years of experience in credit and collections, with at least 2 years in a management or supervisory role
• Strong understanding of credit analysis, collections practices, and risk management principles
• Excellent communication and negotiation skills, with the ability to manage difficult customer interactions diplomatically
• Strong analytical skills, with the ability to interpret financial data and make sound credit decisions
• Leadership experience, with a demonstrated ability to develop and motivate a team
• Experience with NetSuite and Tesorio or similar accounting and collections systems

Responsibilities

• Develop and implement effective collection strategies to reduce outstanding accounts receivable and improve cash flow
• Manage day-to-day collections activities, including customer outreach, dispute resolution, and payment arrangement negotiation
• Oversee the timely collection of overdue accounts while maintaining positive customer relationships
• Prepare and distribute aging reports and provide updates on key delinquent accounts
• Coordinate with external collection agencies on delinquent accounts as needed
• Establish and enforce credit policies and procedures for new and existing customers
• Perform credit assessments, analyzing financial statements, credit reports, and payment history to make appropriate credit recommendations
• Continuously monitor customer creditworthiness and adjust as needed
• Collaborate with sales, deal desk, and orders/billings teams to resolve disputes and negotiate credit terms
• Track and report on key metrics such as Days Sales Outstanding (DSO), aging reports, collection effectiveness, and bad debt reserves
• Provide monthly forecasts on expected collections, write-offs and recommend improvements to the collections process
• Monitor economic trends, industry conditions, and customer behavior to anticipate and mitigate credit risks
• Lead and develop a team of collections specialists
• Provide training and mentorship to team members on best practices for credit assessments, collection techniques, and customer relations
• Manage team performance through regular reviews and establish KPIs to measure individual and team success
• Identify opportunities to enhance credit and collections processes using automation, software tools, and best practices
• Partner with the accounting and IT teams to implement system enhancements and improve data accuracy for credit risk management and collections efficiency

Preferred Qualifications

• Experience in a SaaS company, with familiarity in handling subscription-based billing models
• Certified Credit Executive (CCE) or similar certification

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US