District Implementation Manager

Summary

Join Hazel Health as a District Implementation Manager to lead the successful implementation of telehealth solutions for school district partners, collaborating with cross-functional teams and managing diverse stakeholders.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 5 years experience in customer success, account management or project management
• Education, Ed Tech and/or Healthcare background, with experience working with mid to senior-level leaders
• Highly organized and consultative with savvy business acumen; able to be customer facing at a decision-maker level
• Experience supporting SaaS based software systems and working with customers to determine both business and technical issues to specific customer needs
• Sense of autonomy, ownership, and comfort with a fast-paced and changing environment
• Curious and committed to innovating, continuous learning and growth
• Resilient and persistent
• Flexible and exhibits resourcefulness in resolving issues
• Strong analytical and problem-solving skills
• Strong written, verbal, internal communication skills

Responsibilities

• Plan, lead, and manage customer implementations to meet contract requirements and Hazel success criteria
• Skillfully manage diverse groups of stakeholders on high profile projects impacting hundreds of school and hundreds of thousands of students
• Through strategic analysis of customer goals and needs and Hazel business requirements, set the overall plan for a successful implementation
• Provide day-to-day direction to a cross functional team who will enable you to get services launched including: Account Managers, School Implementation Managers, and Customer Success Managers as well as our Inventory, Marketing, Technology, and Support teams
• Serve as the key client-facing contact during implementation and interact directly with various executive level customer stakeholders
• Monitor implementation timelines and ensure internal milestones, quality standards, and benchmarks are met
• Partner with our Growth Team, Account Managers, Customer Success Managers to develop a plan that guides new customers to achieve target levels of consents, referrals, and visits during their first 8-12 weeks with Hazel
• Own implementation documentation and coordination tasks, including internal communication, customer status reporting, and project tracking (in Google Drive, Slack, Asana, and/or Gainsight as indicated)
• Diagnose, resolve, and document issues during implementation. Identify risks and develop mitigation plans in coordination with Growth and Operations teammates
• Analyze trends data and trends from prior implementations to drive process improvements
• Become a product expert on both our App and whole-child offering and work toward improving our processes and the customer implementation experience
• Conduct client implementation meetings, presentations, demos, and training sessions regarding implementation planning and configurations. Guide customers toward best practice solutions and overcome barriers
• Take ownership over your portfolio of implementing districts, innovating new approaches and driving toward strategic goals

Benefits

• Total compensation for this role is market competitive, with a base salary range of $100,000 - $125,000
• 401k match
• Healthcare coverage
• Paid time off