Drayage Account Specialist

Summary

Join Zelh, a rapidly growing outsourcing company, as their Drayage Account Manager. Manage the entire lifecycle of drayage shipments, ensuring timely and cost-effective execution. Maintain strong customer relationships, providing updates and resolving issues. Accurately quote customers, source carrier capacity, and update transportation management systems. Proactively track shipments, monitor costs, and coordinate with various stakeholders. Analyze operations for improvements and collaborate with internal teams for customer satisfaction. This role requires experience in drayage or container logistics and strong communication and organizational skills.

Requirements

• Previous experience in drayage , intermodal , or container logistics is preferred
• Strong understanding of port and rail operations, container drayage processes, and related documentation
• Proficiency in using TMS and shipment tracking systems
• Excellent communication and negotiation skills for interacting with both customers and carriers
• Strong organizational skills with the ability to handle multiple shipments and deadlines simultaneously
• Problem-solving mindset with attention to detail

Responsibilities

• Manage the full lifecycle of drayage shipments, from booking to final delivery, ensuring timely and cost-effective execution
• Serve as the primary point of contact for customers, providing updates, resolving issues, and maintaining strong business relationships
• Quote customers accurately based on drayage market rates, rail/port fees, and accessorial charges
• Source, negotiate, and secure capacity with drayage carriers while maintaining carrier relationships and performance standards
• Update transportation management systems (TMS) with shipment details, documents, and status updates
• Track and trace containers from port or rail to final destination, proactively addressing delays or exceptions
• Monitor demurrage, detention, and accessorial charges to prevent unnecessary costs
• Coordinate with warehouses, ports, rail yards, and carriers to ensure smooth operations
• Analyze drayage operations for process improvement, cost savings, and efficiency gains
• Collaborate with internal sales, operations, and billing teams to ensure customer satisfaction and accurate invoicing

Preferred Qualifications

Spanish -speaking is a plus

Benefits

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote eligibility