Drug Screening Specialist

Summary

Join Our Dynamic Team as a Drug Screen Specialist! This role involves processing and communicating with clients about their drug screening orders, requiring high attention to detail and accuracy. You will monitor and process orders, interpret results, provide clients with documents, and contact vendors as needed. The position demands strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced environment. A high school diploma is required, and experience in an office setting is preferred. Enjoy the flexibility of working from home and a supportive, inclusive culture that fosters professional growth.

Requirements

• A High School Diploma or equivalent is a minimum requirement for this position
• Working knowledge of G-Suite and Microsoft Office products
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM
• Ability to maintain regular and punctual attendance
• Ability to multitask, problem-solve, quickly adapt, and be process-oriented with high attention to detail
• Able to thrive in a fast-paced environment and quickly learn new software and systems
• You are a natural problem solver and are focused on creating solutions and able to adapt quickly to a changing environment
• You work well independently but understand the importance of teamwork
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience

Responsibilities

• Monitor and process any and all drug screen orders that clients place
• Monitor, accurately interpret, and complete results in the client’s files
• Provide our clients with Occupational Health Document(s)
• Understand and apply guidelines in search criteria
• Contact vendors to obtain information as needed and quality assurance on files that are open past a reasonable time
• Interpret drug screen results for internal departments upon request
• Analyze data appropriately while following strictly regulated compliance procedures and quality standards
• Follow policies, procedures, and assigned workflows set by the Product Operations Manager
• Learn and retain complex information, and apply it to specific job situations
• Encourage a direct and positive relationship between the community and the company
• Interfacing with clients/applicants as needed

Preferred Qualifications

• More than a year of experience in an office setting is strongly preferred
• Candidates with a Bachelor's Degree will have a competitive edge in the selection process

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best