Remote Dutch B2B Technical Support Advisor

Summary

Join a global technology and services leader as a part-time (20 hours per week) customer support representative. This fully remote role involves clarifying customer requirements, managing incoming video-calls, maintaining records of customer interactions, and troubleshooting technical issues. Native or near-native Dutch speakers with fluency in English, clear communication skills, tech savviness, enthusiasm, patience, empathy, and the ability to multitask and communicate effectively are preferred.

Requirements

• Native or near-native Dutch speakers
• Fluency in English
• Clear Communication Skills
• Tech savvy/Knowledge of MS office tools

Responsibilities

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Management of incoming video-calls
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Ask probing questions to identify the technical issue faced by the end user and support with the troubleshooting steps needed

Preferred Qualifications

Enthusiastic, patient, empathetic, multi-tasking and communicative

Benefits

• Competitive compensation
• Rewarding bonus scheme
• Permanent contract
• Private health care benefits