Remote Dynamics CE Functional Architect

Summary

Join Hitachi Solutions as a Dynamics CE Functional Architect and drive CRM implementations through all project phases. Serve as clients' main point of contact, identify client requirements, design system architecture, conduct end-user training, and develop implementation standards.

Requirements

• Strong CRM industry and product knowledge
• 6+ years of Dynamics CE (CRM) experience as a Functional Consultant or Architect
• 4+ years of experience in system design (8+ years for a Senior Architect)
• 4+ years implementing Microsoft Dynamics CRM - Sales, Marketing, Customer Service, Field Service etc... (8+ years for a Senior Architect)
• Familiarity with relational database concepts
• Strong Business Analysis skills including requirements and business process elicitation & documentation
• Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
• Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed

Responsibilities

• Drive Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy
• Serve as clients' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements
• Identify the client's sales, marketing and customer service or field service requirements through discovery meetings
• Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements
• Conduct end-user training and create and maintain knowledge transfer documentation
• Develop and continue to refine CRM implementation standards and tools
• Present tailored demonstrations of the technology solution

Preferred Qualifications

• Bachelor’s Degree in Computer Science, CIS, Engineering, or related field is preferred; work experience in lieu of a degree will be considered
• Microsoft CRM Application certification a plus (such as MB-200, MB-210-240, MB-600, MB2-710, +/or MB2-716)
• Business Analysis Certification (CBAP or similar), Certified Scrum Product Owner (CSPO) or other related industry certifications
• Microsoft SharePoint and Business Intelligence experience a plus
• Experience in manufacturing, insurance and/or banking industries
• Experience with Azure DevOps or similar tools

Benefits

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work