Dynatrace Specialist

Summary

Join our team as a Dynatrace expert to optimize application performance monitoring and observability strategies. This remote position, supporting a Boston-based team, requires expertise in Dynatrace implementation, integration, and usage. You will collaborate with cross-functional teams, create dashboards and alerts, analyze performance metrics, and provide actionable insights. The role also involves developing Dynatrace API integrations, troubleshooting performance issues, and conducting training sessions. Staying updated on Dynatrace features and industry trends is crucial. This position offers a competitive salary and benefits package.

Requirements

• Bachelor’s degree (or equivalent experience for elder roles)
• 1–5 years in IT: from support-level to engineering/consulting roles
• Hands-on with Dynatrace or similar APM and observability platforms
• Log analytics tools (Splunk, ElasticSearch, etc.)
• Working knowledge of alerting, dashboards, performance issue resolution
• Experience with AWS, Azure, or GCP
• Network fundamentals: routing, load balancing, security, capacity planning
• Virtualization, container technologies, Kubernetes, service mesh, serverless
• Infrastructure as code: Ansible, Puppet, Terraform, Chef, GoCD, Jenkins, TFS
• CI/CD pipelines and SRE/DevOps best practices
• Scripting/programming: Java, .NET, C#, PHP, Go, Node.js, JavaScript, SQL
• Windows & Linux administration experience
• Desktop support familiarity (e.g., Windows client OS, Intune, Office 365 for support role)
• PaaS solutions: Cloud Foundry, OpenShift
• Troubleshooting and root cause analysis

Responsibilities

• Serve as the primary expert on Dynatrace, providing guidance and best practices for implementation and usage
• Collaborate with cross-functional teams to integrate Dynatrace into our monitoring and observability framework
• Create dashboards, alerts, notifications for application performance monitoring
• Develop, fine-tune Dynatrace API integration to monitor Single Page Applications [SPA]
• Develop click-through or drill-down capabilities to navigate between front-end and backend process
• Analyze application performance metrics and provide actionable insights to enhance system efficiency and user experience
• Develop and maintain dashboards, alerts, and reports to monitor system health and performance
• Conduct training sessions and workshops for team members to promote best practices in using Dynatrace
• Stay updated on Dynatrace features, industry trends, and emerging technologies to ensure the organization is leveraging the platform to its fullest potential
• Troubleshoot and resolve performance issues in collaboration with our client, development and operations teams
• Contribute to documentation and knowledge sharing related to Dynatrace processes and procedures

Preferred Qualifications

• Certification with AWS, Azure, or GCP
• Customer-facing consulting and technical communication
• Ability to demo solutions, manage POCs, work across teams/projects
• Flexible work hours
• Log collectors: FluentBit, OpenTelemetry, Cribl
• Query languages: SQL, SPL, KQL
• Experience working remote

Benefits

• Health insurance
• Paid leave
• Retirement