E-commerce Operations Manager

Summary

Join BestLife4Pets as our E-commerce Operations Manager and play a key role in streamlining our Amazon store operations. You will manage and optimize Amazon listings, oversee inventory, troubleshoot operational issues, and ensure compliance with Amazon policies. Monitor sales, KPIs, and supply chain performance, generating reports and actionable insights. Maintain communication with suppliers and logistics partners, and coordinate with marketing and service agencies. This role requires strong strategic thinking, problem-solving skills, and the ability to work autonomously. You will contribute significantly to the growth and success of BestLife4Pets by efficiently running our Amazon store and fostering strong external partnerships.

Requirements

• Full-time commitment and 40 work hours per week (8 hours work day)
• Availability and a high level of responsiveness during our general office hours
• 3+ years of experience in an e-commerce operations or Amazon store management role
• Proven track record of managing product listings, logistics, and third-party coordination
• Familiarity with e-commerce tools and dashboards (Amazon Seller Central, inventory management platforms, etc.)
• Excellent communication and interpersonal skills
• Excellent verbal and written communication skills in English (You must be fluent in English, although English doesn't have to be your native language)
• An ability to manage multiple tasks, projects, and priorities while staying organized and focused
• Strong problem-solving abilities, keen attention to detail, and excellent time-management skills
• An ability to work autonomously and independently while taking ownership of your work
• Being comfortable with building and nurturing relationships, while having the resilience to handle rejection professionally without it affecting your work quality
• A proactive mindset with a knack for getting things done and thinking creatively
• An ability to persuade and influence others for the purposes of positive accountability
• Being comfortable working with technology and learning new tools to improve efficiency
• Familiarity with working autonomously and managing your own time independently and effectively
• Being open to receiving feedback and constructive criticism and improving on it
• Must be available and responsive during our office hours

Responsibilities

• Manage and optimize Amazon listings
• Oversee inventory levels
• Troubleshoot operational issues
• Ensure compliance with Amazon policies
• Monitor sales, operational KPIs, and supply chain performance
• Generate reports and provide actionable insights to improve efficiency
• Identify gaps or inefficiencies in daily operations
• Propose solutions to enhance productivity and reduce costs
• Maintain direct communication with suppliers and logistics partners to ensure timely product availability, shipping, and fulfillment
• Coordinate with external marketing and service agencies to ensure projects are aligned and delivered on time

Preferred Qualifications

• A positive, friendly, and empathetic attitude, reflecting our company’s commitment to our values
• A passion for pets and making a positive difference

Benefits

• A competitive salary and flexible work-life balance
• Receive contractor status and training after commencing work
• Paid annual leave and sick leave
• A 30-day notice period of one calendar month
• A fully remote and flexible work environment that allows you to work from anywhere
• A competitive remuneration package
• Working with a team that values efficiency over micromanagement
• Directly impacting the success and growth of our company, BestLife4Pets
• Work alongside a team that shares your passion for animals
• Continuous growth opportunities to develop your skills and advance within the company
• The chance to make a real difference in the lives of pets and their owners