E-commerce Operation Specialist

Summary

Join Vita Green, a health and wellness company, as their E-commerce Operations Specialist (Chinese Speaking) in Singapore and Malaysia. You will be the main point of contact for customers, managing orders, returns, and inquiries while maintaining the online store. Responsibilities include managing product listings, inventory, and promotions across various marketplaces. You will also monitor sales performance, analyze data, and collaborate with other teams. The ideal candidate possesses excellent communication skills in English and Chinese, e-commerce experience, and a customer-focused approach. This is a full-time remote position offering opportunities for professional growth and a flexible work schedule.

Requirements

• Outstanding verbal and written communication skills, with a friendly yet professional tone
• Proficiency in both English and Chinese is essential (verbal and written)
• A strong customer-focused mindset with the ability to understand and address customer needs effectively
• Experience with E-commerce platforms with a demonstrated ability to quickly adapt to new tools and technologies
• Exceptional attention to detail and accuracy in managing tasks
• A team-oriented approach, with the ability to work collaboratively towards shared goals
• Quick thinking and resourcefulness to resolve issues efficiently and effectively

Responsibilities

• E-Commerce Marketplace Management: Handle product listings, visuals, descriptions, pricing, shop decoration, and database maintenance across assigned marketplaces
• Inventory & Order Fulfillment: Monitor stock levels, manage replenishments, process online orders, and coordinate fulfillment support
• Campaign & Promotion Execution: Prepare for launches, activations, and live sales; update product details, adjust pricing, and ensure timely execution of promotional plans
• Performance Monitoring & Analysis: Utilize marketplace tools, track sales performance, and provide monthly reports to identify growth opportunities
• Customer Engagement: Be the first point of contact for customers, providing timely assistance through email, chat, or phone
• Issue Resolution: Handle customer inquiries, concerns, and complaints with empathy and efficiency, ensuring every issue is resolved to their satisfaction
• Order and Return Management: Manage orders, returns, and exchanges with precision, delivering a smooth and hassle-free experience
• Collaboration: Partner with other teams to resolve customer issues and improve processes for seamless service delivery

Benefits

• Opportunities for professional growth and development
• Flexible working schedule that promotes work-life harmony
• Full-time remote position