Customer Service Executive

Summary

Join Vita Green, a leading health and wellness supplements company, as a Customer Service Executive (Chinese Speaking)! Based in a remote, full-time position, you will be the primary point of contact for customers in Singapore and Malaysia. Your responsibilities include managing customer inquiries, resolving issues, processing orders and returns, and ensuring a positive customer experience. You will collaborate with other teams and continuously learn about company products and policies. Vita Green values professional and personal growth, offering a positive work culture and opportunities for development. This is a chance to thrive in a forward-thinking company dedicated to health and wellness.

Requirements

• Possess outstanding verbal and written communication skills, with a friendly yet professional tone
• Be proficient in both English and Chinese (verbal and written)
• Have a strong customer-focused mindset with the ability to understand and address customer needs effectively
• Have experience with CRM systems and a demonstrated ability to quickly adapt to new tools and technologies
• Demonstrate exceptional attention to detail and accuracy in managing tasks
• Have a team-oriented approach, with the ability to work collaboratively towards shared goals
• Be quick-thinking and resourceful to resolve issues efficiently and effectively

Responsibilities

• Be the first point of contact for customers, providing timely assistance through email, chat, or phone
• Handle customer inquiries, concerns, and complaints with empathy and efficiency, ensuring every issue is resolved to their satisfaction
• Manage orders, returns, and exchanges with precision, delivering a smooth and hassle-free experience
• Go above and beyond to enhance the customer experience, ensuring every interaction leaves a positive and lasting impression
• Partner with other teams to resolve customer issues and improve processes for seamless service delivery
• Stay informed about company products, policies, and best practices to provide knowledgeable and effective support

Benefits

• Opportunities for professional growth and development
• Flexible working schedule that promotes work-life harmony
• Full-time remote position