Educational Support Representative

Summary

Join Nerdy, a revolutionary education technology company, as an Educational Support Representative! In this fully remote, full-time role, you'll engage with prospective students and families, understanding their needs and recommending personalized learning solutions. You'll guide them through the sales process, securing purchases of our comprehensive learning programs. This position offers a competitive base salary, bonus potential based on performance, and a comprehensive benefits package. Receive paid training and enjoy opportunities for career growth within the company. Help us fulfill our mission of transforming how people learn and make a real impact on students' educational journeys.

Requirements

• Comfortable asking for sales and payment for mutually agreed-upon solutions
• Possess strong interpersonal skills and adapt quickly in a high phone volume environment
• Demonstrate a strong desire to help customers achieve learning outcomes and believe in high-quality online learning
• Exhibit confidence in communicating via phone with potential clients
• Ability to work independently, troubleshoot technical issues, and multi-task in a fast-paced environment
• Work 35-40 hours per week, including evening shifts (12 pm - 8:30 pm PST) after training
• Understand and appreciate that Nerdy is an apolitical company focused on helping people learn

Responsibilities

• Handle inbound calls and outbound call-backs to potential customers interested in tutoring, courses, or homeschool support
• Conduct consultative conversations to understand customer needs and recommend customized solutions
• Influence prospective students/families to purchase services or schedule follow-up conversations
• Meet monthly performance targets by leveraging educational experience and company training
• Attend paid live and pre-recorded training sessions
• Work some evenings and weekends after training
• Adhere to guidelines to ensure consistent customer experience and sales achievement

Preferred Qualifications

• Education, teaching, or tutoring experience
• Bachelor's degree
• High empathy and emotional intelligence to understand families' educational needs and make product/service recommendations

Benefits

• $40,000 annualized base compensation, plus overtime pay eligibility
• $3,000 annualized variable compensation target
• Comprehensive benefits package including health insurance
• 401K matching plan with no vesting
• Paid time off and company-paid holidays
• Company-issued equipment (MacBook and headphones)
• Free Varsity Tutors Learning Membership for employee and household (1-1 tutoring, on-demand learning, and online classes)
• Fully Remote Position
• Accelerated career advancement opportunities and promotion system
• Company-issued laptop, headphones, and latest software
• Training program with ongoing career development and growth opportunities
• Training in industry-leading communication and sales techniques
• Become an expert in educational products and programs (1-on-1 tutoring, online classes, adaptive assessments, and homeschooling)