Customer Support Representative

Summary

Join vFairs as a Customer Support Representative and play a vital role in guiding customers through our document processing services. You will be the dedicated advocate for our clients, providing personalized support via phone calls and Zoom meetings. This crucial role involves educating potential customers about our products and services, building strong client relationships, and collaborating with cross-functional teams to achieve sales goals. The ideal candidate possesses excellent communication and presentation skills, strong empathy, and a proactive approach to problem-solving. This full-time or part-time position offers a competitive salary, performance-based bonuses, and a comprehensive benefits package.

Requirements

• Expert proficiency in English (both verbal and written)
• Excellent communication and presentation skills
• Strong empathy, active listening skills, and a genuine desire to assist customers
• Organized and process-oriented, skilled in connecting and managing information
• Proactive, self-motivated with a continuous improvement mindset
• Ability to multitask, prioritize tasks, and manage time effectively
• Familiarity with CRM systems and office software
• Positive, team-oriented attitude with high self-motivation
• Comfortable engaging with customers over Zoom and phone
• Exceptional attention to detail

Responsibilities

• Meet with potential new customers to educate them on our clients, products, promotions, or any sales opportunities that will excite the consumer and exceed their needs
• Train with our top executives to understand our clients, services, and company goals
• Develop and maintain relationships with clients and fellow vFairs Customer Support Representative team members
• Utilize current knowledge to create and implement strategies that will increase company revenue and profitability
• Conduct market research and analysis to identify potential business opportunities
• Collaborate with cross-functional teams to execute sales strategies
• Professionally represent the company and abide by all company policies when interacting with customers

Preferred Qualifications

Bachelor’s degree

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Bonus opportunities
• Remote work