Engineering Manager - Customer Success

Summary

Join Feedzai, a leading RiskOps platform, as an Engineering Manager to lead technical solutions in customer delivery projects. You will lead engineering teams focused on client implementations, combining product understanding, technical leadership, and people management. This role requires hands-on technical contributions, including solution design, code reviews, and debugging. You will also be responsible for hiring, coaching, and growing software engineers, building a high-performing team culture. Furthermore, you will bridge the gap between customer needs and product capabilities, proposing scalable solutions. Finally, you will drive engineering standards and continuously improve delivery frameworks.

Requirements

• Technical depth: 5+ years of software engineering (Java preferred) or DevOps experience , with deep knowledge of modern software development practices
• Leadership experience: 2+ years leading technical teams in customer-facing environments, ideally with global or distributed teams
• Client orientation: Proven experience delivering complex integrations in demanding, regulated environments, ideally in Financial Services
• Process mindset: Ability to define and evolve engineering practices that improve execution predictability, quality, and speed
• Strong communication skills: Adept at translating technical concepts for both technical and non-technical stakeholders
• Empowering leadership: A track record of coaching and developing engineers, driving ownership and accountability
• Leading teams of 6–12 engineers in a matrix and delivery-focused setup
• Familiarity with system integration, data pipelines, and real-time event processing
• Understanding of project management lifecycles (Agile, Scrum, etc.)
• Experience working in a product-led company delivering client-specific customizations

Responsibilities

• Lead technical delivery: Own the engineering execution of client implementations from design to deployment, ensuring scalability, stability, and maintainability of custom solutions
• Be hands-on: Act as a Technical Lead where needed—participating in solution design, code reviews, and critical debugging, especially for complex or high-risk client needs
• Support the team: Hire, coach, and grow software engineers and technical consultants; build a high-performing, motivated, and accountable team culture
• Bridge the field and the product: Understand customer requirements and constraints; propose scalable solutions that align with Feedzai’s product and architecture guidelines
• Drive engineering standards: Implement and uphold best practices, technical quality controls, and delivery consistency across regions and teams
• Continuously improve: Contribute to the evolution of delivery frameworks, toolkits, and reusable components that accelerate integration efforts
• Collaborate cross-functionally: Work closely with Product, Risk & AI, and Project Management teams to align on priorities, unblock issues, and coordinate execution