Embroidery Digitizer

Summary

Join Fresh Prints, a rapidly growing custom apparel company, as a crucial member of the operations team supporting US-based vendors. This permanent work-from-home position involves managing high-value accounts, ensuring order quality, and resolving vendor issues. You will digitize embroidery files, answer logistical questions, optimize documentation, and contribute to process improvements. The role requires experience in computerized embroidery and strong problem-solving skills. Fresh Prints offers professional development opportunities and a supportive work environment.

Requirements

• 1+ years of experience in the computerized embroidery industry
• 1+ years of hands-on experience with an Embroidery Digitizing Software (Wilcom, Ethos, SewArt, Embrilliance, etc.)
• Comfortable with MS Excel/Google Sheets
• Great email writing skills
• English fluency
• Strong critical thinking
• Fantastic problem-solving skills
• Positive approach

Responsibilities

• Digitize embroidery files for our vendors, providing .DST files timely on all embroidery orders for Fresh Prints
• Answering embroidery-related and logistical questions from all the teams, giving real-time feedback to other teams, and contributing to improving employee performance
• Optimizing documentation around custom embroidery by authoring articles and Excel sheets to organize data for all the teams
• The unknown - we're always looking to find new ways to improve and we also want you to take ownership over projects you think can add value

Benefits

• Work From Home / Remote
• Working Hours: Monday to Friday, 9:00 AM - 6:00 PM EST or 7:00 PM - 4:00 AM Pakistan Time (should be open to work timing flexibility)
• CTC: Between 60,000 PKR - 70,000 PKR per month
• You’ll get all the time and support you need to learn a lot, develop professionally, and have a significant impact