Emergency Management Case Manager

Summary

Join AC Disaster Consulting as a Case Manager! This temporary, full-time position offers a hybrid remote/onsite work arrangement with a competitive hourly rate ($25-30). You will provide direct client support, manage your workload efficiently, and ensure policy compliance. The role requires strong communication, organizational skills, and familiarity with state and local governments. While travel to client sites is required, no travel expenses are reimbursed. Note that temporary positions are not benefits-eligible except where mandated by law.

Requirements

• Ability to effectively communicate both verbally and written
• Ability to maintain confidentiality with sensitive customer and internal information
• Capable of multi-tasking when necessary
• Strong familiarity with state and local governments is necessary
• Highly organized, detail oriented and self-motivated
• One year case management experience required
• High school diploma or equivalent
• Must be 18 years of age or older
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US
• Must pass company and any applicable client background check and reference check upon offer of employment

Responsibilities

• Assist all Divisions in direct client support and deliverables, as needed
• Attend meetings and conference calls with clients
• Manage individual workload, productivity, and communications that enable accurate, efficient, and policy compliance processing
• Understand program needs, policies, departmental process flows, and standard operating procedures
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills
• Communicate, resolve, and escalate problems and concerns according to proper protocols
• Perform other duties as assigned

Preferred Qualifications

• Associate degree or higher in social services
• Bilingual English/Spanish/Other