Endpoint Engineer L3

Summary

Join Twilio as an Endpoint Engineer L3 and focus on supporting projects related to compliance, governance, and security workloads, which constitute over 75% of the responsibilities. This role involves designing, developing, and implementing endpoint management solutions while ensuring compliance and security, working with technologies such as AWS Workspaces, Workspace ONE, and Kandji. The position requires strong scripting and development skills to enhance the organization’s endpoint solutions. You will lead projects, design strategies, develop frameworks, and architect scalable solutions to enhance the end-user computing experience. Operational support, troubleshooting, and collaboration with cross-functional teams are also key aspects of this role. Twilio values diverse experiences and encourages all qualified applicants to apply.

Requirements

• 5+ years of experience in endpoint support, management, or engineering roles
• Extensive hands-on experience with endpoint management technologies such as AWS Workspaces, Workspace ONE, and Kandji
• Strong understanding of compliance standards and experience in designing governance and security solutions for endpoint devices
• Proficiency in scripting languages such as PowerShell, Python, or Bash, with a focus on automation and process improvement
• Ability to design and develop endpoint management solutions that align with business needs and enhance user experience
• Experience with Mobile OS versions such as iOS, Android
• Proven skills in troubleshooting complex endpoint and mobile device management issues
• Experience in supporting and leading projects, especially related to compliance and security initiatives
• Apple ACSP
• Apple ACIT
• Proven experience in designing, developing, and implementing endpoint solutions with a focus on compliance, governance, and security

Responsibilities

• Lead projects focused on endpoint compliance, governance, and security initiatives
• Design and implement strategies to ensure secure configurations and regulatory alignment across all endpoints
• Develop and maintain governance frameworks and policies to support endpoint management objectives
• Architect and deliver scalable solutions to enhance the end-user computing experience
• Develop automation scripts and tools (e.g., PowerShell, Python) to streamline provisioning, deployment, and compliance processes
• Contribute to the design and implementation of AWS Workspaces, VMware Workspace ONE, and Kandji environments
• Build and support monitoring tools to improve visibility and proactive management of endpoint infrastructure
• Serve as a senior escalation point for complex issues involving AWS Workspaces, Workspace ONE, and Kandji
• Perform root cause analyses and identify opportunities to improve platform reliability and performance
• Collaborate with cross-functional teams to align endpoint strategies with broader business and compliance goals

Preferred Qualifications

• Understanding of DevOps methodologies to incorporate continuous integration and deployment (CI/CD) in endpoint management
• Experience with automation tools and frameworks, and a strong focus on operational efficiency
• Ability to work effectively with cross-functional teams in a dynamic environment
• Microsoft Certified: Endpoint Administrator Associate or similar
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or similar