Nuspire is hiring a
Endpoint Security Engineer in Worldwide

Summary

The job is for an Endpoint Security Engineer at Nuspire, a leading managed security services provider. The role involves supporting endpoint administration, troubleshooting advanced requests, working on projects, and balancing customer requests with maintenance tasks. Experience with SentinelOne is required, and bonus points are given for additional skills.

Requirements

• Experience administering endpoint platforms, products, and concepts in the endpoint protection space
• Experience with CarbonBlack, Crowdstrike, Cylance, Microsoft Defender and/or SentinelOne
• Knowledge of various operating systems in the Windows, Mac, and Linux ecosystems
• Experience designing and operating security tools at enterprise scale
• Understanding of how to balance security risks with various mitigation methods to deliver the best possible solutions
• Ability to balance customer requests with overall maintenance tasks
• Process Improvement
• Understanding of IT Security concepts, best practices, and market direction
• 3+ years experience working in professional IT environment
• 2+ years experience in Endpoint Security solutions
• 2+ years of customer service experience
• Associates degree in Computer Information Systems, Computer Science, relevant alternative or equivalent work experience

Responsibilities

• Configure and troubleshoot advanced/complex client requests for Nuspire’s managed products and services with a focus on Endpoint deployments
• Process and remediate escalated NOC client issues
• Identify and develop documentation and knowledge base articles for all NOC members
• Document all actions in cases to effectively communicate information internally and to client
• Open tickets with Vendor support and coordinate solutions when necessary
• Work on projects as assigned by leadership team
• Submit appropriate internal bug, support, and feature requests
• Perform large- and small-scale firmware upgrades for all clients
• Attend relevant meetings and take notes as needed
• 24-hour On-Call rotation
• Perform Global change requests and script pushes
• Review Technician tickets for technical and process errors
• Maintain and expand working knowledge of current managed technologies and network security landscape
• Evaluate and assist with large-scale business-critical issues affecting NOC
• Perform high-level investigations and RCA based on findings
• Identify ways to improve existing processes with scale and vision to future developments

Preferred Qualifications

• Experience with traditional AV’s like McAfee, Symantec, Webroot
• Automation scripting (PowerShell, Python, batch files, etc.)
• Virtualization – HyperV, VMWare, KVM
• Cloud experience – AWS, Azure, GCP
• Various Storage experience (iscsi, fiber channel)
• Basic SIEM usage
• Basic Email Protocols and Functionality
• Understanding of networking, networking design, Ports & protocols, the OSI model, UDP & TCP communication flow
• Ability to use common networking tools (ping, nslookup, tracert, etc.) for troubleshooting
• Bachelor’s degree in Computer Information Systems, Computer Science, relevant alternative or equivalent work experience
• CISSP, CompTIA CASP+, Advanced level GIAC Certifications, Linux+, PenTest+, CEH

Benefits

• Opportunity to earn great experience and growth with a global leader in Cyber & Network Security
• Full benefits including but not limited to: Blue Cross Medical HMO and PPO Options, Mutual of Omaha Dental, Vision, Short-term and Long-term disability, Life Insurance, & 401(k)
• 100% Employer Paid Telehealth for Employees & their families
• 100% Employer Paid Life Insurance
• 100% Employer Paid Employee Assistance Program (EAP)
• Twelve (12) paid holidays and monthly Paid Time Off (PTO) accrual from your first day of employment, along with many opportunities to earn additional PTO through employee recognition awards and participation in ‘Nuspire Good Time’ Events
• Thirty-two (32) hours of paid volunteer time per year
• Nuspire Good Times’ events to build team cohesion & collaboration
• Employee training and professional development programs available through Learning Management System (LMS), with full access to LinkedIn Learning and CBT Nuggets
• Certification Reimbursement Program