Engagement Manager

Summary

Join Wiser Solutions as a Data & Insights master overseeing the success of client campaigns using the Snooper app, an award-winning crowdsourcing solution. You will translate client needs into Snooper missions, manage data validation, and build dashboards to provide actionable insights. This role involves managing client interactions, performing data analyses, and optimizing operational processes. You will work closely with growth, community management, and tech teams. The position is full-time, Monday-Friday, with occasional evenings, weekends, and extended hours required due to global client teams.

Responsibilities

• Manage our clients’ campaigns from start to end, including
• Translating client needs into Snooper ‘missions’ in a way that optimizes the data collection process (speed and accuracy)
• Managing our data validation process and perform data integrity analyses to maximize the quality of the insights delivered to our clients (very quickly you will be responsible to manage a team of data reviewers)
• Managing client interactions to collect input and provide updates along the life of their campaign
• Building dashboards to translate real-time data collected by shoppers into actionable insights for our clients on the Snooper platform
• Performing additional data analyses based on specific business needs to help our clients make the most of their data
• Monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines
• Contributing to optimizing our operational processes to support the company growth by developing new tools and ways to automate our product
• Working in close relationship with our product and IT team to build the tools that will support our growth