Engagement Manager

Summary

Join Tonkean as an Engagement Manager to lead the implementation of our platform for enterprise clients. You will guide services teams from project initiation to successful launch, ensuring solutions meet customer business objectives. This role involves collaborating with internal and external teams, managing project financials, and reporting on progress. You will build strong relationships with clients at all levels, translating their needs into actionable plans. The position requires experience in enterprise SaaS implementations and managing multi-phased projects within complex IT environments. Success in this role demands strong project management, communication, and problem-solving skills.

Requirements

• At least 5 years client facing implementation and/or consulting experience, with demonstrated record of successfully managing enterprise scale projects
• Experience working with Fortune 500 companies with an understanding of operational workflows
• Must be able to confidently interface and build trust with IT and Director/VP level audiences in Fortune 500 companies
• Experience with a global, distributed workforce internally and expertise in managing diverse clients across the globe
• Proven experience leading implementation teams to deliver multi-workstream projects
• Experienced in project management for enterprise software deployments including scope management, budget control, project and executive reporting, and project financials
• Experience in project management software packages - how to set them up and use them to show project progress, burndown charts, resource allocation
• Hands-on knowledge of Atlassian JIRA and Salesforce; experience with Google suite of software and Slack
• Understanding of project commercials including SOWs, budgeting, and resourcing
• Ability to standardize through project management templates to efficiently coordinate multiple projects at once and provide a rollup program management view
• Superior project management, organizational, and time management skills
• Independent, adaptable and can thrive in a fast-paced startup environment
• Excellent communication skills in verbal, written and presentation formats
• Ability to travel based on customer and project needs

Responsibilities

• Provide project management for our largest enterprise customers, covering multiple projects, with a focus on delivery of scope on time and with high quality outcomes
• Be able to create plans that iterate based on client value
• Know the concept and be able to plan towards an MVP
• Be able to document and establish metrics that track the definition of success for the client
• Establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors & key stakeholders
• Partner with internal Tonkean teams to translate client requirements, objectives, and goals into actionable designs and build plans that can be delivered against
• Set clear expectations with internal and Client team members, maintaining accountability for deadlines and project deliverables
• Triage customer escalations, diagnose project issues and risks, develop contingency plans, and implement changes to drive risk mitigation
• Understand what is in scope for this phase and what can (and should) be pushed to a later phase
• Actively manage project financials, including team utilization, budget vs actual hours, project margin, travel and other expenses
• Run governance meetings and report regularly both internally and externally on project status, milestones, KPIs, accomplishments, and deliverables
• Identify, communicate, and work with sales to develop opportunities identified during project execution, collaborate on the creation of proposals, estimates, change orders, and new statements of work
• Document lessons learned and recommend process and methodology improvements to improve execution on future projects

Benefits

• Competitive compensation & equity package
• Virtual social events, and annual company offsite
• 401k, Medical, dental, and vision insurance
• Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment to purchase desk, chair and other work from home tools
• $135,000 - $150,000 a year