Zinier is hiring a
Engagement Manager
Zinier
π΅ ~$105k-$206k
πRemote - United States
Please let Zinier know you found this job on JobsCollider. Thanks! π
Summary
The job is for a Customer Success & Engagement Manager at Zinier, a remote-first global tech company focused on enabling the success of deskless workers. The role involves pitching, solutioning, and rolling out Zinierβs Field Service Platforms to enterprise customers worldwide.
Requirements
- 3 to 5 years of software integration project experience in technology or Software as a Service (SaaS) industries
- Track record of success delivering complex, x-functional projects with mid market to enterprise customers
- Drive customer discussions in key areas such as customer journey mapping, requirements management, acceptance testing to launch leveraging other team members such as solution architects, engineers as needed
- Regular solution demos and be comfortable responding to high level technical and functional questions
- Strong desire to be a business owner of your customers to balance revenue, costs, and margin across a book of business
- Experience with Agile software development methodologies
- Detail oriented and comfortable planning and tracking projects via Smartsheets, Jira or other modern project management tools
- Communication and comprehension of technical issues when working with the customer and our engineering teams
- Ability to apply strategic thinking and demonstrate an understanding of requirements to execute and make decisions guided by policies, procedures, and business plans with limited guidance
- Comfortable multitasking on several simultaneous projects
Responsibilities
- Pitch, solution, and roll out Zinierβs innovative Field Service Platforms to enterprise customers (prospects and current) worldwide
- Utilize outstanding project management, technical, and client engagement skills to present the value of Zinier to potential customers
- Deliver the solution on time and on budget to the customer
- Work with business and IT stakeholders to accelerate time to value on implementation projects
- Work with diverse stakeholders such as Solution Architects, India development teams to ensure on-time launch of projects
- Understand Zinier products in order to influence product development plans and schedules
- Support and collaborate with the Zinier Sales and Business Development team to present our solution in a comprehensive and compelling way to win business
- Present regularly to the customer and Zinier stakeholders on the status of the deal pursuits, implementation projects, and active account health
- Uncover potential business opportunities with customer prospects through client discovery, researching and understanding prospects' go-to-market strategies, and identifying potential solution hypotheses and value drivers of our Customer Success and Solutions Delivery team
- Continually search for ways to improve solution offerings and the methods by which customers are supported by Zinier through our services
Preferred Qualifications
- Experience working in a start-up or entrepreneurial environment is highly desirable; Hunger, Hustle, Honesty, Humility
- Good to have Advanced Degree, Certification and/or Experience: MBA or MS in Computer Science, Engineering, or any related degrees. Project Management and Agile Certifications. Previous Management / Technical Consulting work experience. Fluent in Spanish is a plus but not required
Benefits
- Paid parental leave
- Paid holidays (extra quarterly paid time off)
- Paid time off to volunteer at non-profit organizations
- Personal development opportunities or professional stretch assignments
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