Remote Engagement Manager, Customer Success

Summary

Join us at Zinier to drive Technology Equity in the global workforce by enabling Deskless Workers to excel in their fields. We're looking for a top-notch Customer Success & Engagement Manager (CSEM) to pitch, solution, and roll out our innovative Field Service Platforms to enterprise customers worldwide.

Requirements

• 3 to 5 years of software integration project experience in technology or Software as a Service (SaaS) industries
• Track record of success delivering complex, x-functional projects with mid market to enterprise customers
• Drive customer discussions in key areas such as customer journey mapping, requirements management, acceptance testing to launch leveraging other team members such as solution architects, engineers as needed
• Regular solution demos and be comfortable responding to high level technical and functional questions
• Strong desire to be a business owner of your customers to balance revenue, costs and margin across a book of business
• Experience with Agile software development methodologies
• Detail oriented and comfortable planning and tracking projects via Smartsheets, Jira or other modern project management tools
• Communication and comprehension of technical issues when working with the customer and our engineering teams
• Ability to apply strategic thinking and demonstrate an understanding of requirements to execute and make decisions guided by policies, procedures, and business plans with limited guidance
• Comfortable multitasking on several simultaneous projects

Responsibilities

• Get exposed to the latest technology constructs such as low code, platform solutions and AI in field service
• Becoming a business owner balancing customer goals, revenue and margin in both presales, implementation and post launch projects
• Work with business and IT stakeholders to accelerate time to value on implementation projects
• Work with diverse stakeholders such as Solution Architects, India development teams to ensure on time launch of projects
• Understanding Zinier products in order to influence product development plans and schedules
• Support and Collaborating with the Zinier Sales and Business Development team to present our solution in a comprehensive and compelling way to win business
• Presenting regularly to the customer and Zinier stakeholders on the status of the deal pursuits, implementation projects and active account health
• Uncover potential business opportunities with customer prospects through client discovery, researching and understanding prospects' go-to-market strategies, and identifying potential solution hypotheses and value drivers of our Customer Success and Solutions Delivery team
• Continually search for ways to improve solution offerings and the methods by which customers are supported by Zinier through our services

Benefits

• Paid parental leave
• Paid holidays (extra quarterly paid time off)
• Paid time off to volunteer at non-profit organizations
• Personal development opportunities
• Professional stretch assignments