Engineering Manager, Workflows

Summary

Join Customer.io as an Engineering Manager to lead the Workflows team in delivering ambitious projects and fostering a collaborative environment. You will coach engineers, make decisions in ambiguous situations, and ensure the team meets its goals. The role involves owning projects end-to-end, promoting knowledge sharing, partnering with other departments, and championing AI tools. You will advocate for the customer perspective and drive impact through thoughtful delegation and intentional coaching. Customer.io offers a competitive salary, comprehensive benefits, and a supportive work culture.

Requirements

• 3+ years experience managing engineers at a SaaS company
• A track record of driving execution in complex or fast-moving environments
• Comfort navigating ambiguity and helping teams find focus
• A strong technical background - you can hold your own in architecture conversations and design reviews
• Experience building high-performing, inclusive, and collaborative teams

Responsibilities

• Lead your team to deliver real customer value by owning projects end to end
• Foster a culture of knowledge sharing and collaboration to help everyone grow
• Make confident decisions in ambiguous situations and drive work forward
• Partner with other departments to align engineering efforts with customer success
• Champion AI tools to help the team prototype faster and ship smarter
• Advocate for the customer perspective in technical decision-making and prioritize solutions that solve real user needs
• Drive impact through others by delegating thoughtfully, coaching intentionally, and creating the conditions for your team to lead work forward

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget