Engineering Productivity Engineer

Summary

Join Liftoff's Engineering Productivity team as a key player in enhancing product delivery and engineering efficiency. You will play a pivotal role in cross-team initiatives, streamlining collaboration, and driving process improvements through automation. Responsibilities include reviewing and improving processes, implementing solutions, driving adoption of best practices, and managing program/project timelines. You will also be responsible for JIRA administration, reporting, and maintaining positive team dynamics. The ideal candidate possesses a Bachelor's degree and 5+ years of experience (or a Master's degree and 3+ years of experience), strong communication and problem-solving skills, and experience with JQL, SQL, data visualization, Python, Agile methodologies, and JIRA administration. This full-time remote role offers a full compensation package including equity and health/vision/dental benefits.

Requirements

• Bachelors degree and 5+ years of experience; or Masters degree and 3+ years of experience
• Strong communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and take initiative
• Ability to work effectively with cross-functional teams
• Technical background: understand how web services work
• Experience with JQL, SQL and data visualization
• Experience with Python
• Experience in program/project management
• Experience with Agile methodologies
• Experience with JIRA administration, automation and other project management tools

Responsibilities

• Play pivotal role in technical initiatives to ensure close alignment between teams working on joint projects
• Streamline cross-team collaboration and stakeholder communication to reduce frictions arising from lack of context, miscommunication and misunderstanding
• Review and improve process efficiency
• Collaborate with engineering teams to implement process solutions
• Drive automation to minimize cognitive load and harmonize team metrics
• Work with teams to drive adoption of best practices (e.g., DORA metrics)
• Address team concerns, create adoption plans and ensure successful adoption
• Define and manage program/project timelines
• Define risk scorecards and manage risk
• Set and communicate milestones
• Track and report on program/project progress
• Identify areas for improvement within existing processes
• Ensure teams adhere to JIRA hygiene and software capitalization standards
• Become subject matter expert in JIRA to provide administration support, workflow optimization and automation
• Stay up-to-date with JIRA best practices
• Develop processes for generating financial and accounting reports
• Support incident response and postmortem processes
• Create and maintain dashboards to track progress and metrics
• Host regular sync meetings and facilitate communication
• Track and follow up on action items
• Coach team members on Agile and Scrum best practices
• Adapt to changing needs and motivate teams to achieve goals

Preferred Qualifications

• Previous experience in leading DORA adoption
• Proven experience in using DORA’s Fourkey metrics to drive improvements
• Experience in managing stakeholders and cross-team collaboration in geographically diverse team operating in multiple timezones
• Software engineering background
• Fluency in Mandarin is a plus

Benefits

• Full-time remote work in one of our entities: CA, CO, ID, IL, FL, GA, MA, MI, MN, MO, NJ, NV, NY, OR, PA, TX, UT, and WA, and Canada
• Full compensation package that includes equity and health/vision/dental benefits associated with your country of residence
• Several opportunities for in-person team gatherings
• Toronto/Vancouver, Canada: CAD 110,000 - 140,000
• Canada outside Toronto/Vancouver: CAD 100,000 - 125,000