Engineering Productivity Engineer

Summary

Join Liftoff's Engineering Productivity team and play a pivotal role in enhancing product delivery and engineering efficiency. You will streamline cross-team collaboration, drive process improvements, and champion automation to maximize productivity. This role involves working with engineering teams to implement process solutions, drive adoption of best practices, and manage program/project timelines. You will also be responsible for ensuring teams adhere to JIRA hygiene and software capitalization standards, developing processes for generating financial and accounting reports, and maintaining positive team dynamics. This is a remote-first position with US hubs in Redwood City, Los Angeles, and New York City, and requires travel for team gatherings at least once per quarter.

Requirements

• Bachelors degree and 5+ years of experience; or Masters degree and 3+ years of experience
• Strong communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and take initiative
• Ability to work effectively with cross-functional teams
• Technical background: understand how web services work
• Experience with JQL, SQL and data visualization
• Experience with Python
• Experience in program/project management
• Experience with Agile methodologies
• Experience with JIRA administration, automation and other project management tools

Responsibilities

• Play pivotal role in technical initiatives to ensure close alignment between teams working on joint projects
• Streamline cross-team collaboration and stakeholder communication to reduce frictions arising from lack of context, miscommunication and misunderstanding
• Review and improve process efficiency
• Collaborate with engineering teams to implement process solutions
• Drive automation to minimize cognitive load and harmonize team metrics
• Work with teams to drive adoption of best practices (e.g., DORA metrics)
• Address team concerns, create adoption plans and ensure successful adoption
• Define and manage program/project timelines
• Define risk scorecards and manage risk
• Set and communicate milestones
• Track and report on program/project progress
• Identify areas for improvement within existing processes
• Ensure teams adhere to JIRA hygiene and software capitalization standards
• Become subject matter expert in JIRA to provide administration support, workflow optimization and automation
• Stay up-to-date with JIRA best practices
• Develop processes for generating financial and accounting reports
• Support incident response and postmortem processes
• Create and maintain dashboards to track progress and metrics
• Host regular sync meetings and facilitate communication
• Track and follow up on action items
• Coach team members on Agile and Scrum best practices
• Adapt to changing needs and motivate teams to achieve goals

Preferred Qualifications

• Previous experience in leading DORA adoption
• Proven experience in using DORA’s Fourkey metrics to drive improvements
• Experience in managing stakeholders and cross-team collaboration in geographically diverse team operating in multiple timezones
• Software engineering background
• Fluency in Mandarin is a plus

Benefits

• Equity and health/vision/dental benefits associated with your country of residence
• Health and wellness stipends
• Medical benefits associated with your country of residence