Enrollment Advisor

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as an Enrollment Advisor. You will play a crucial role in expanding Hazel's mission by enrolling children referred for mental health needs. This involves contacting parents, communicating the value of Hazel's virtual therapy program, and guiding them through the enrollment process. You will handle consultations, address concerns, and ensure smooth transitions into therapy. The position is remote, full-time with two months off in the summer, and requires making a significant number of calls daily. Success in this role demands high emotional intelligence, organization, adaptability, and a passion for equitable access to mental healthcare. Hazel offers competitive compensation and benefits.

Requirements

Experience in customer-facing roles required (particularly in sales or commission-based environments)

Responsibilities

• Lead consultation calls with parents (whose child has been identified as having an unmet mental health need) and motivate them to enroll in our online therapy program
• These are not one-size-fits-all scripted robotic telemarketing calls, but complex consultative two-way dialogues with parents who span a wide spectrum of diversity (e.g., in attitudes towards mental healthcare, socioeconomic status, demographic and cultural backgrounds, etc.)
• Each parent you speak to will come from a unique perspective and situation. Your job is to meet them where they are, gently and creatively help them overcome initial concerns/questions, and effectively communicate how Hazel’s virtual therapy program can improve their child’s and their family’s life
• Please note this can sometimes involve exposure to, and require comfort with, navigating highly sensitive and emotionally-charged topics
• Own initial outreach and subsequent communication with parents throughout the enrollment process; remain diligent in follow-up until they complete their first therapy appointment
• This consists of conducting inbound and outbound calls to support families with enrolling their child in Hazel services, and conducting follow-up calls with families who may have missed their visits with the intent to reschedule their appointment
• Be expected to make a minimum of 40 - 50 calls a day, among other means of communication
• Diligently maintain comprehensive documentation for each referral, including the student’s/family’s interactions with Hazel
• Ensure all required information for enrollment is captured and logged (e.g., whether or not a parent verbally opted into the program over the phone, submitted a consent form, submitted verified insurance information, scheduling preferences, etc.)
• Participate in scheduled team training sessions (synchronous and asynchronous) to maintain knowledge on current processes
• Expectations subject to change based on business needs

Preferred Qualifications

• Experience in healthcare, education, or social services environments preferred
• Bilingual Spanish/English, Mandarin/English or Arabic/English preferred
• Bachelor’s Degree, strongly preferred
• Though most of the above experience/background is preferred, it is not required! The most important traits we’re looking for are: a strong sense of drive, the ability to quickly adapt to meet the needs of different situations, the ability to develop rapport over the phone, and the ability to independently and creatively adapt your work approach to achieve team goals

Benefits

• Summers off!
• Comprehensive medical, vision, and dental benefits (with 100% employer-covered plan option)
• 401(k) contribution platform, with a match of up to 4% to build retirement savings
• Paid parental leave
• Generous PTO
• 10 observed company holidays per year
• Total compensation for this role is market competitive, with a base salary range of $57,000 - $68,000, up to $15,000 annual bonus, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks