Virta Health is hiring a
Enrollment Advisor

Summary

The job is for an Enrollment Advisor at Virta Health, a company specializing in reversing type 2 diabetes. The role involves guiding applicants through the enrollment process, making regular calls to them, answering their questions, providing support and encouragement, and achieving individual and team-based quarterly quotas.

Requirements

1-3 years of customer service and inside sales experience (preferably in healthcare), demonstrated ability to build relationships and trust with others quickly on the phone and via email, data-driven ability to use insights from qualitative conversations and quantitative metrics to build stronger relationships with applicants and improve conversion rates & improve enrollments, experience in admissions, enrollment, consultative sales or recruiting roles and a desire to apply those skills to Virta, excellent time management skills, has experience working independently and using best judgment  in a fast pace environment, excited to directly work with our applicants on the phone for >80% of their day, excellent written and spoken communication, familiarity with Google Apps; i.e., Gmail, Docs and Sheets, ability to multi-task while staying detail-oriented, ability to learn basic proficiency in department Salesforce platform, desire to learn and share the complicated science and intricate details of Virta’s novel treatment

Responsibilities

Guiding applicants through the Virta enrollment process to answer questions and provide motivation, via workflows that may include portions or all of the following tasks: Regularly calling applicants (80+% of time on phone; inbound and outbound calling), chat and email follow up, individually responsible for enrolling applicants and achieving individual and team based quarterly quotas, using in-app chat systems to motivate and guide applicants through the enrollment process, proactively thinking of ways to improve the enrollment process for patients and teammates and helping execute on those ideas with the team, answering applicant questions accurately, with compassion & patience, using independent judgment and approved cadence of communication with regards to each applicant, communicating the science behind nutritional ketosis and diabetes reversal, accountable for conversion rate of the applicants, attending enrollment and customer service trainings & receiving regular coaching on improving applicant contact quality/efficacy, working with confidential health information and/or issues using discretion and judgment, becoming an expert on the Virta Treatment, including staying up to date with the details of and the science supporting Virta’s Treatment

Benefits

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $19.59 per hour - $23.04 per hour. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers