Enrollment Associate

Summary

Join Strive Health, a company transforming kidney care, as an Enrollment Associate. Educate patients about healthcare services and schedule appointments with providers. Collect sensitive patient information to support care teams. Build trusting relationships with patients, empathetically presenting Strive's care model and addressing inquiries. This remote, high-call-volume role involves inbound and outbound calls, with performance measured by key indicators. Report to the Lead, Enrollment. The position offers hybrid-remote flexibility and a comprehensive benefits package.

Requirements

• 2+ years’ of combined education, experience, or certification related to patient enrollment
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Responsibilities

• Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits
• Understands patient requirements, leading with empathy for individual healthcare needs
• Asks the right questions to gain trust and a thorough understanding of individual patient needs
• Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient
• Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received

Preferred Qualifications

• 2+ years’ experience as a high-performing enrollment associate, whether in-person or within a contact center
• 2+ years’ demonstrated experience in building quality connections with patients, leading with empathy and mindful questions
• 2+ years’ operating with Customer Relationships Management (CRM) systems to document well written and considerate notes
• Comfortable asking health-sensitive questions and selling heathcare services in a warm, empathetic, and caring manner
• Growth mindset towards your personal and professional development at Strive and comfortable with and embracing change to continuously improve
• Remains positive and keeps forward momentum when faced with challenges, spreading that attitude to others. Driven to meet and exceed goals
• Fiercely passionate about serving patients in need of critical healthcare services. Passionate about Strive’s mission to help kidney disease patients access better care
• The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning. You love speaking with, and especially listening to, patients

Benefits

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time, sick time , and paid bi rthgiving , bonding, sabbatical, and living donor leave s
• Wellness & Growth – Family forming s ervices through Maven Maternity at no cost and physical wellness perks , mental health support, and an annual professional development stipend