Enrollment Counselor

Summary

Join American College of Education as an Enrollment Counselor and recruit qualified candidates for our Masters, Doctoral, Certificate, and Professional Development programs. You will counsel prospective students throughout the enrollment process, from initial contact to application completion. This role requires strong communication, organization, and time management skills, along with the ability to build rapport and address student needs. The position offers a competitive hourly rate plus an annual bonus, and is a remote position. American College of Education is committed to providing a supportive and inclusive work environment with various employee benefits.

Requirements

• Bachelor’s Degree or equivalent work experience
• 3-5 years of enrollment experience
• Excellent presentation skills both verbal and written
• Ability to develop professional rapport with prospective students
• Ability to multi-task and meet deadlines: displays high level of accuracy
• Knowledge of MS Office: Word, Excel, and Outlook
• Support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives
• Exceptional communication, organization, and time management skills
• Self-motivated, creative and efficient in proposing solutions to complex, time-critical problems
• Collaborative in driving decisions and a team-player
• Strong analytical and problem-solving skills with a high attention to detail
• Ability to build and maintain student satisfaction
• Ability to recognize and anticipate student needs

Responsibilities

• Recruit qualified candidates into American College of Education’s Masters, Doctoral, Certificate and Professional Development programs
• Counsel prospective students through the full life cycle of the enrollment process
• Develop initial relationships with prospective students
• Explore student needs and offer personalized solutions
• Navigate the decision-making and application process with prospective students
• Prepare students for long-term success
• Conduct prospective student interviews: Match College benefits to students’ needs by providing accurate information related to all college and program specific information
• Uncover prospective student motivations and concerns, as well as overcome objections through problem solving using a consultative approach
• Maintain consistent contact with prospective students and provide the highest level of customer service
• Effectively use technology and established business processes; responsible for documenting all student interactions into CRM
• Adhere to all school/company policies and procedures as well as federal, state and compliance regulations
• Demonstrate positive attitude and motivation, concern for students, teamwork, and excellent time management skills
• May work special projects like; prospective student qualification outreach and follow-up or support retention and outreach efforts post Enrollment

Preferred Qualifications

Knowledge of Campus Management products

Benefits

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability