Patient Support Specialist

Summary

Join Ophelia, a company dedicated to helping people overcome opioid addiction, as a Patient Support Specialist Care Coordinator. As one of the first points of contact for patients, you will play a vital role in ensuring a positive patient experience and contributing to the company's mission. You will work directly with patients, removing barriers to care, and coordinating with various internal and external teams. This role requires strong communication, problem-solving, and organizational skills, along with experience in patient advocacy and prior authorization. Ophelia offers a remote work environment and a comprehensive benefits package, including competitive health insurance, paid time off, and a work-from-home stipend.

Requirements

• Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients needing support
• Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company in a telehealth capacity
• Working experience and knowledge of patient advocacy with pharmacies, obtaining prior authorizations, and maintaining patient records
• Strong organizational skills and a keen eye for detail maintaining patient records and accuracy in responses
• A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively
• An aptitude for resilience and adaptability to change that is frequent in a start-up environment
• Flexibility to work some combination of evenings and or weekends

Responsibilities

• Use effective written skills, with a high level of attention to detail, to complete professional documentation and to interact with patients, clinicians and external stakeholders through various communication channels to deliver patient-centered care in a safe and compliant manner
• Resolve issues related to prescriptions and insurance/pharmacy authorizations
• Interact and problem-solve with multi-disciplinary teams such as Patient Engagement Care Coordinators, Enrollment Coordinators, Financial Counselors, Clinicians, clinical team members, and Legal and Compliance partners
• Follow Ophelia's policies and maintain all confidentiality, compliance, and ethical standards
• Work autonomously and as part of a team within established procedures and practices
• Consistently practice our cultural values: champion our patients, communicate with kindness, learn and share freely, and get results

Benefits

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• 20 days of PTO per year
• 10 company holidays
• $950 Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!