Enrollment Manager

Summary

Join Harbor Health as their Enrollment Manager and lead the development and execution of enrollment strategies for their growing payer organization. This crucial role ensures a seamless enrollment experience for members while building and managing efficient operational processes. You will develop and implement comprehensive enrollment processes, build and manage a high-performing team, create and maintain Standard Operating Procedures (SOPs), and oversee the implementation and optimization of enrollment systems. The position requires expertise in group and individual/family plan enrollment, focusing on member-centric solutions. This is a remote role offering a competitive salary and benefits package, professional development opportunities, and a collaborative work environment.

Requirements

• Minimum 3 years of experience managing group enrollment processes and 2 years of Individual/Family Plan enrollment experience
• Demonstrated experience (2+ years) in member/provider call center operations, including development of SOPs and call center implementation
• Proven track record in healthcare operations, preferably with experience implementing health plan or CAPS products
• Strong project management skills with ability to lead cross-functional initiatives
• Proficient in Microsoft Office Suite and enrollment management systems
• Excellence in written and verbal communication, with ability to effectively communicate with various stakeholders
• Experience in process improvement and workflow optimization

Responsibilities

• Develop and implement comprehensive enrollment processes and workflows for both group and individual/family plans, ensuring compliance with regulatory requirements and organizational standards
• Build and manage a high-performing enrollment team, including establishing operational procedures, training programs, and quality assurance measures
• Create and maintain Standard Operating Procedures (SOPs) for enrollment operations and call center functions, incorporating best practices and efficiency measures
• Oversee the implementation and optimization of enrollment systems and tools, collaborating with IT and other departments to ensure seamless integration
• Monitor and analyze enrollment metrics, preparing regular reports on performance, trends, and opportunities for improvement
• Manage relationships with key stakeholders, including employer groups, brokers, and internal departments
• Lead the development and implementation of member service standards for the enrollment team and call center operations
• Ensure accurate and timely processing of all enrollment transactions, maintaining high standards of data integrity

Preferred Qualifications

Bachelor's degree in related field

Benefits

• Competitive salary and benefits package
• Professional development and growth opportunities
• Remote role