Enrollment Specialist - Sales

Summary

Join CareHarmony, a venture-backed startup, as an Enrollment Specialist and contribute to our mission of improving healthcare for chronically ill patients. This fully remote, full-time position involves educating and enrolling Medicare patients in a care coordination program via telephone. You will manage an assigned patient pool, making outbound calls to persuade patients to join the program. Success in this role requires sales acumen, adaptability, excellent communication skills, and the ability to build rapport with patients. The position offers a consistent schedule, career growth opportunities, and commission-based earning potential. Benefits include health benefits, 401k matching, paid holidays, PTO, and sick time.

Requirements

• Sales acumen is required
• Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
• Be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone
• Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
• Proven ability be able to work within a team dynamic and be a leader
• Articulate a warm and professional etiquette when speaking on the phone to patients
• Possess high-quality data entry skills with the ability to multi-task
• Natural ability to express empathy with a patient-focused mindset and engagement
• Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program
• Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype)
• Availability during business hours (8 am - 5:30 pm - CST.)
• Associate degree or higher
• US-Based
• This position is sedentary and will require sitting for long periods of time
• This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time
• The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations

Responsibilities

• Work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program
• Be responsible for establishing rapport with potential patients, overcoming objections to participation, and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance

Benefits

• Health Benefits (core medical, dental, vision)
• 401k with match
• Paid Holidays
• Paid Time Off (PTO)
• Sick Time Off (STO)
• Full Time, 100% Remote
• Advancement Opportunities