Member Enrollment Specialist

Summary

Join Wellth, a rapidly growing digital health company, as a Member Enrollment Specialist! In this remote, full-time position, you will be the primary contact for prospective members, guiding them through the enrollment process for our health program via phone. You will explain the program, assist with app downloads, and gather member feedback. The ideal candidate is passionate about healthcare, possesses excellent communication and interpersonal skills, and is comfortable working with technology. We offer competitive pay, including a monthly bonus, and a comprehensive benefits package.

Requirements

• Excellent interpersonal skills
• Ability to quickly build rapport with prospective members over the phone
• Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the Wellth program
• Positive attitude and empathy for patient needs
• Strong organizational skills and the ability to efficiently make a high volume of outbound calls on a daily basis
• Attention to detail and ability to follow proper processes and procedures with care
• Ability to simplify information and communicate effectively, verbal + written
• High School Diploma or GED
• Knowledge of Android and iOS mobile technology; capable of guiding less tech savvy individuals through app download and usage
• Be self-motivated and goal-oriented with a high degree of professionalism
• Have a clear and professional speaking voice/telephone manner with the ability to be friendly, courteous, and helpful
• Have patience
• Be empathetic and want to make a positive impact in the healthcare field

Responsibilities

• Be the first point of contact to our prospective members
• Contact prospective members via phone to introduce and explain the Wellth program
• Assist prospective members with enrollment by showing them how to download and use our app
• Work with the rest of the Member Operations team to conduct feedback outreaches to better help members’ voices be heard
• Provide a high level of service when introducing the Wellth program and helping patients enroll
• Represent the company at all times

Preferred Qualifications

Bilingual - English and Spanish

Benefits

• Health, Dental, and Vision Insurances
• 401(k) and FSA accounts
• Life Insurance
• PTO and Paid Holidays