Enterprise Account Manager

Summary

Join Airspace, a leading tech-enabled freight forwarder, as an Enterprise Account Manager, Medical Device! This crucial role focuses on delivering exceptional service to major medical device clients. You will orchestrate internal teams to ensure operational success, act as the primary operational client contact, conduct business reviews, and build strong client relationships. The position requires strong organizational skills, experience in account management and logistics, and a deep understanding of the medical device industry. Airspace offers a competitive salary, bonus plan, excellent benefits, and unlimited PTO.

Requirements

• Location - USA, with ability to travel 20% of the time to facilitate site onboards
• 5–7+ years of experience in enterprise account management, logistics, or supply chain solutions, preferably in medical devices, pharma, or healthcare
• Proven track record managing large, complex accounts, driving growth, and exceeding customer expectations for F500 companies
• Strong understanding of the medical device industry and/or final-mile logistics
• Highly organized with experience actively driving work for cross-functional internal and external stakeholders / owners
• Excellent communication, and strategic planning skills
• Experience with business systems / BI tools such as looker, has experience with presenting service and spend metrics to customers in a complex logistics environment
• Proficient in business communication systems - Google Suite and/or Microsoft Office
• Ability to navigate matrixed organizations, working with C-level stakeholders and cross-functional teams

Responsibilities

• Maintain an end-to-end view of what Sales, Ops, and other teams must do to meet client expectations for the med device sector (this perspective ultimately drives all items below)
• Orchestrate internal Airspace teams to translate our commercial strategy into operational success. This will be done by working closely with Airspace commercial leads (Sales), operations teams, and our driver teams to drive work to ensure best-in-class service. This requires a deep understanding of the needs for medical device clients and being highly organized to drive work across internal stakeholders
• Act as the primary operational contact for clients (not at the order-level), resolving regional service issues, and ensuring alignment and active communication across internal functions
• Conduct structured business reviews with clients and commercial leads to assess performance, surface insights, and identify areas for operational and strategic improvement (and then drive work to make that happen)
• Build and maintain strong business relationships with client stakeholders
• Monitor and analyze key account performance metrics (e.g., on-time delivery, cost per order), and lead cross-functional corrective action plans when KPIs fall short
• Build competency in Airpace data tools, including Looker, so that you are able to independently pull and analyze service and spend, and margin data to drive impact
• Proactively identify cost-reduction and margin improvement opportunities across assigned accounts, partnering with Finance, Quality, and Analytics to implement high-impact solutions
• Lead and project manage operational process improvements, leveraging performance data and client feedback to enhance service delivery and efficiency
• Coordinate resolution of cross-functional issues, including billing, systems, and service delivery, by ensuring clear ownership and accountability across internal teams
• Collaborate on new business scoping and onboarding, working with Airspace Network, Pricing, and Operations to design scalable, client-specific logistics solutions
• Develop and maintain client-specific SOPs in partnership with Airspace Operations Sector Leads (OSLs), ensuring compliance with customer standards
• Configure and manage enterprise accounts within Airspace’s TMS, customizing system workflows based on individual client needs and operational requirements
• Uphold an Airspace mindset, including commanding the details to ensure that recommendations are correct, maintaining an ownership mindset and eagerly soliciting feedback, and having a strong perspective of what “excellent” looks like and pursuing quality

Benefits

• Salary Range: $100-110K + Bonus plan based on Sector growth
• High-quality health, dental, and vision plan options
• Unlimited PTO
• 401K with company match