Enterprise Account Manager

Summary

Join CoLab, a groundbreaking team driving innovation in the tech industry, as an Enterprise Account Manager. You will be instrumental in driving growth and expansion of existing enterprise customers, focusing on leveraging enterprise strategy to foster deep relationships and deliver tailored solutions. This role involves developing and executing robust account strategies to land and expand 7-figure accounts, working closely with Customer Success Managers to identify and close upsell opportunities. The position requires occasional travel to Newfoundland, Canada, and customer sites. Competitive compensation, comprehensive benefits, and a strong dedication to work-life balance are offered. CoLab values your unique skills and perspectives and encourages applications even if you don't meet every qualification.

Requirements

• Proven track record in an Account Manager role within a SaaS business, or an engineering background with strong closing skills, particularly with large enterprise customers
• Strong ability to navigate complex enterprise sales cycles for a product that is new to market, leveraging a strategic mindset to devise effective account plans that include closing expansion deals of $100K to $1M+
• Passionate about helping clients succeed and delivering significant value, with a keen ability to comprehend and analyze customer use cases
• Dedicated to a team-oriented approach, with an ownership mindset and no ego
• Motivated by challenges, you are excited to overcome roadblocks and drive positive outcomes for both customers and CoLab
• Strong communication skills, with the ability to articulate technical concepts and solutions clearly and persuasively
• Thrives in a fast-moving startup environment, ready to embrace change and innovate as needed

Responsibilities

• Build Strategic Relationships: Establish and foster relationships with existing enterprise customers and strategic accounts to become their trusted advisor and advocate for CoLab
• Develop Account Strategy: Create and execute comprehensive account plans that maximize value for customers while driving significant revenue growth for CoLab
• Provide Expert Consultation: Act as a subject matter expert on CoLab and industry best practices, guiding customers on how to effectively leverage our solutions to meet their specific needs
• Identify Opportunities for Expansion: Proactively find, qualify, and cultivate upsell opportunities within existing accounts, specifically focusing on expansion deals ranging from $100K to $1M+ by understanding their evolving business and technical requirements
• Partner with Cross-Functional Teams: Work closely with Account Executives and Customer Success teams to strategize on account expansions, renewals, and identifying growth opportunities
• Drive Customer Success: Assist customers in achieving their desired outcomes by aligning CoLab's solutions with their goals, fostering long-term partnerships
• Document Activities: Manage follow-up conversations, track progress, and document all activities and insights in Salesforce to ensure transparency and effective pipeline management

Preferred Qualifications

Experience in Manufacturing

Benefits

• Competitive compensation
• Comprehensive benefits
• Strong dedication to work-life balance