Remote Account Manager, Enterprise Named Accounts

Summary

Join Plaid's Enterprise Segment team as an Account Management professional to manage and grow relationships with high-potential customers, leveraging technical, product, and industry knowledge to drive revenue growth.

Requirements

• 8+ years of relationship management experience with large enterprise organizations
• Interest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity
• Ability to partner with Enterprise Sales to drive successful outcomes for Plaid customers; previous deal experience required
• Ability to collaborate closely with Plaid’s technical team to ensure customer application launches are timely and successful; previous B2B technology experience is a strong plus
• A strong business generalist with an acute product sense and ability to drive revenue growth
• Ability to quickly understand new technologies and complex concepts
• Ability to solve complex customers challenges through creative problem solving and collaboration with cross-functional teams

Responsibilities

• Own overall relationship with customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
• Manage partnership, commercial, and technical topics; develop and implement strategies that increase customer product adoption, engagement, and growth at scale to drive revenue
• Lead key partnership initiatives including ongoing checkpoints, business reviews, and technical escalations; identifying critical goals and key performance indicators to clearly understand and measure client satisfaction
• Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications
• Enable successful and consistent renewals to maintain existing segment revenue, as well as identify and execute on new growth opportunities with customers in support of the Sales team, or independently when required
• Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s
• Partner and collaborate with internal cross-functional counterparts such as Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers

Benefits

Medical, dental, vision, and 401(k)