Plaid is hiring a
Account Manager

Summary

The job is for an Account Management role at Plaid's Enterprise Segment. The candidate will manage relationships with high-potential strategic customers, focusing on integration, scaling, product expansion, and partnership management. The role requires 8+ years of relationship management experience with large enterprise organizations, interest in financial services and technical products, ability to collaborate with internal teams, and the ability to quickly understand new technologies.

Requirements

8+ years of relationship management experience with large enterprise organizations

Responsibilities

• Own overall relationship with customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
• Manage partnership, commercial, and technical topics; develop and implement strategies that increase customer product adoption, engagement, and growth at scale to drive revenue
• Lead key partnership initiatives including ongoing checkpoints, business reviews, and technical escalations; identifying critical goals and key performance indicators to clearly understand and measure client satisfaction
• Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications
• Enable successful and consistent renewals to maintain existing segment revenue, as well as identify and execute on new growth opportunities with customers in support of the Sales team, or independently when required
• Partner and collaborate with internal cross-functional counterparts such as Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers

Preferred Qualifications

Interest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity

Benefits

• $113,184 - $170,208 a year (base salary); additional compensation in the form(s) of equity and/or commission are dependent on the position offered
• Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k)