Enterprise Account Manager

Summary

Join OpenTable, a leading hospitality technology company, as an Enterprise Account Manager! You will manage a portfolio of restaurant groups and strategic accounts, focusing on client retention and driving utilization of OpenTable services. Responsibilities include building strong client relationships, resolving issues, delivering presentations, providing data-driven insights, and meeting revenue goals. This role requires 8+ years in restaurant or account management, proficiency in consultative selling, and strong relationship-building skills. OpenTable offers a welcoming and inclusive environment with various benefits, including generous paid time off, retirement plans, health insurance, flexible hours, and parental leave.

Requirements

• 8+ years in restaurant management or account management
• Proficient in consultative selling and understanding restaurant operations
• Capacity to reframe client's view of their business
• Experience in applying data-driven business decisions
• Strong cross-departmental collaboration and relationship-building skills
• Excellent organizational and time management skills
• Experience in an unstructured, ambitious environment

Responsibilities

• Cultivate high-level relationships and act as trusted advisor for restaurant groups/ Strategic Accounts
• Act as liaison between clients and relevant company departments to resolve issues
• Lead client retention efforts and overcome strategic objections
• Deliver customized product and service presentations, both in-person and online
• Encourage and educate clients about industry trends and alternative business perspectives
• Provide clients with valuable data and reports to optimize operations
• Meet and exceed assigned monthly and quarterly retention and revenue goals
• Ensure customer satisfaction through timely follow-ups
• Document client communications and provide productivity reports
• Maintain a detailed understanding of the company's solutions
• Provide market feedback to Product and Marketing teams
• Assist Enterprise Account Executive and Inside Sales Rep as needed
• Anticipate 30-50% travel depending on location

Preferred Qualifications

• F&B Management experience within a hospitality group
• Proficiency in CRM solutions like Salesforce
• OpenTable software and/or Guest Bridge experience

Benefits

• Generous paid vacation
• Day off on your birthday
• Company matched retirement plans
• Health, dental and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Drinks, coffee, snacks, games
• Flexible hours
• Universal Paid Parental leave
• Annual cash bonus
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave and benefits