Enterprise Account Manager

Summary

Join OpenTable, a leading hospitality technology company, as an Enterprise Account Manager and cultivate high-level relationships with restaurant groups and strategic accounts. You will be responsible for client retention, driving utilization of OpenTable services, and acting as the primary point of contact for issue resolution. This role involves delivering presentations, providing training, and gathering feedback to improve products. You will collaborate with various departments, meet revenue goals, and contribute to account management strategies. The ideal candidate possesses 8+ years of experience in restaurant or account management, strong consultative selling skills, and data-driven decision-making abilities. OpenTable offers a welcoming and inclusive environment with various benefits.

Requirements

• 8+ years in restaurant management or account management. (F&B Management experience within a hospitality group is preferred but not required)
• Proficient in consultative selling and understanding restaurant operations
• Capacity to reframe client's view of their business
• Experience in applying data-driven business decisions
• Strong cross-departmental collaboration and relationship-building skills
• Excellent organizational and time management skills
• Experience in an unstructured, ambitious environment

Responsibilities

• Cultivate high-level relationships and act as trusted advisor for restaurant groups/ Strategic Accounts
• Act as liaison between clients and relevant company departments to resolve issues
• Lead client retention efforts and overcome strategic objections
• Deliver customized product and service presentations, both in-person and online
• Encourage and educate clients about industry trends and alternative business perspectives
• Provide clients with valuable data and reports to optimize operations
• Meet and exceed assigned monthly and quarterly retention and revenue goals
• Ensure customer satisfaction through timely follow-ups
• Document client communications and provide productivity reports
• Maintain a detailed understanding of the company's solutions
• Provide market feedback to Product and Marketing teams
• Assist Enterprise Account Executive and Inside Sales Rep as needed
• Anticipate 30-50% travel depending on location

Preferred Qualifications

• Proficiency in CRM solutions like Salesforce is a plus
• OpenTable software and/or Guest Bridge experience a plus

Benefits

• Generous paid vacation
• Day off on your birthday
• Company matched retirement plans
• Health, dental and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Drinks, coffee, snacks, games
• Flexible hours
• Universal Paid Parental leave