Enterprise Applications Owner

Summary

Join Appfire as an Atlassian Systems Administrator and contribute to the company's growth by designing, implementing, and enhancing service management capabilities within the IT Operations Department. You will manage the evolution of a centralized service management system used internally by Appfire employees, ensuring its value, usability, and feasibility. This role requires remote work from the East Coast (U.S.) time zone to align with global team time zones. You will be responsible for coordinating with business leaders, developing the product's vision, prioritizing customer needs, managing the development process, and defining success metrics. Appfire offers a remote-first work environment, flexible PTO, company-paid health insurance, access to learning platforms, and other benefits.

Requirements

• Minimum of 6 years of related experience with a Bachelor’s degree; or 10 years and a Master’s degree; or equivalent experience
• Extensive and up-to-date deep knowledge of the capabilities and best practices of the Atlassian core products Jira, Jira Service Management, and Confluence
• Demonstrable experience in leveraging Jira Service Management knowledge to educate internal departments and teams to make decisions on future enhancements and updates to add business value
• 3+ years’ experience serving in a Product Owner or Product Management role
• Strong relationship management skills, including negotiation, conflict resolution, and working with others toward a shared goal
• Knowledge and understanding of Agile best practices
• Excellent communication and analysis skills, including the ability to interview customers to understand what they need and translate that into technical requirements
• The ability to work in a fast-paced startup-like environment
• Self-Starter attitude with strong, structured, and creative approaches to problem-solving
• Strong project management skills

Responsibilities

• Serves as a key liaison between IT Operations and several organizational functional areas
• Performs the business relationship management function by coordinating with business leaders from multiple functional areas to manage the intake and prioritization of product requests
• Develop and maintain the product’s vision and strategic direction, considering Appfire’s rapid growth and customer feedback to produce a valuable, usable, and feasible product
• Prioritize customer needs, decisions, and tasks via a coherent and public product roadmap
• Develop written business and technical documents based on customer interviews
• Market the product to current and potential customers to ensure they get maximum value from it
• Manage the product development process, release process, and cross-functional dependencies needed to launch new features and functionality
• Defines agile project scope as well as the management of the product backlog, including sequencing the work based on business value and/or ROI
• Works with the IT Operations team to align the vision for the Atlassian products and incorporate the feedback from the IT support staff into the product’s backlog or roadmap
• Coordinate activities performed by both the team members and all relevant stakeholders
• Develop documented procedures and best practices
• Produce a steady delivery cadence of enhancements
• Define and track success metrics

Preferred Qualifications

• Knowledge of Trello, Jira Product Discovery, Jira Align, and Rovo is a definite plus
• You are dedicated to elevating client and co-worker experiences , knowing that exceptional work centers on serving others
• You adapt swiftly to new business demands , understanding that change fuels collective and individual growth
• You excel in communication, effectively connecting in remote/hybrid environments using tools like Slack, Zoom, and G Suite and through occasional in-person events

Benefits

• Every Appfire employee is eligible for company equity
• 401(k) Matching Component
• Access to the Appfire University learning platform – a hub of knowledge, interactive resources, and engaging instructor-led courses designed to fuel your learning journey with unparalleled depth and accessibility
• Access to O’Reilly learning platform for technical skills training
• 10 paid holidays + Flexible PTO – no set number of days that you must take in a year
• 100% company-paid health insurance
• 50/50 split dental and vision insurance
• 24 hours of paid time off to participate in Appfire Town, Appfire’s Corporate Social Responsibility (CSR) Program
• Flexible Spending Accounts
• Mobile phone and Internet stipend