Enterprise Customer Success

Summary

Join SevenRooms' growing Enterprise Customer Success team in North America! While no position is currently open, we anticipate openings in the coming months. This role focuses on ensuring long-term customer success through support, training, and adoption of the SevenRooms platform. You will manage a book of business, track key metrics, and collaborate with various teams. SevenRooms offers a flexible work schedule, competitive compensation, comprehensive benefits, and professional development opportunities.

Requirements

• 4+ years of experience working in a Customer Success or Account Management role in the Enterprise segment
• Excellent verbal and written communications skills
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience building and implementing systems and process for internal communication
• Proven ability to manage multiple projects while paying attention to detail

Responsibilities

• Manage your book of business ensuring strong customer health, adoption to achieve gross-and-net retention revenue targets, and identify upsell opportunities to pass to our account development teams
• Develop success plans to ensure customer objectives are achieved with support from 7R product and service offerings
• Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors
• Maintain data integrity to track key metrics, specifically ROI
• Analyze your findings and make recommendations to optimize for maximum revenue
• Become an expert on the SevenRooms platform providing technical and business solutions; assisting with product adoption and optimization
• Work seamlessly with various teams across SevenRooms to ensure we’re delivering quality and thoughtful products to our clients

Benefits

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company
• Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection
• Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs