Enterprise Customer Success Manager

Summary

Join AppZen, a leader in autonomous spend-to-pay software, as an Enterprise CSM and own customer relationships from adoption to renewal and expansion. Drive product utilization, optimize configurations, advocate for product improvements based on customer feedback, and showcase business impact to customer executives. You will create a smooth transition from sales for new customers, monitor program health post-go-live, and analyze business value. Partner with sales to identify opportunities for increased customer value. This role requires strong communication, data analysis, and presentation skills, along with experience in B2B software and enterprise relationships. If you are passionate about data, customers, and helping businesses achieve desired outcomes, this is the role for you.

Requirements

• 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions
• Humble and friendly personality with an open and honest communication style
• Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI
• Exceptional presentation skills to engage Director/VP/C-level stakeholders
• Ability to understand our business applications quickly with little hands-on training

Responsibilities

• Creating a smooth transition from sales for new customers, and aligning with the customer’s executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM)
• Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality
• Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews
• Partnering with sales to identify opportunities to increase customer value–resulting in upsell/cross-sell/expansion

Preferred Qualifications

• Previous experience with project management, fraud, compliance, and EU privacy laws
• Previous experience using a Customer Success Platform such as Catalyst or Gainsight

Benefits

• $120,000 - $135,000 a year
• Annual performance bonus
• Stock