Enterprise Customer Success Manager

Summary

Join Connecteam, a TLV-based startup, as an Enterprise Customer Success Manager and oversee large business and enterprise customers, ensuring their sustained success. Leverage your expertise in workforce management and digital transformation to identify customer challenges, craft tailored solutions, and boost product adoption. This fully remote position requires a deep understanding of B2B SaaS and exceptional relational skills. You will develop and execute customer success plans, consult with customers, analyze data, and collaborate with other teams. Connecteam offers a fast-paced, supportive environment with opportunities for professional growth and various benefits.

Requirements

• Experience in B2B SaaS – 2 years of experience MUST
• Customer-facing experience
• Superb written and verbal communication skills
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
• Experience in helping customers deploy and see the value of the products they have purchased
• Experience in building relationships with senior business & platform stakeholders
• A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together

Responsibilities

• Develop and execute customer success plans based on their main desired business outcomes
• Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
• Consult with customers to help them solve problems and achieve their goals
• Analyze data to track customer progress and identify areas for improvement
• Stay up-to-date on industry trends and best practices
• Work collaboratively with other departments and teams to ensure customer success
• Work with customers to create new use cases/success stories
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Preferred Qualifications

• Experience working in a global team, for an international company
• Experience working in an international, remote-first SaaS company
• Background in HR Tech, Workforce Management, or related industries

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days
• 401(k)