Product Manager, Enterprise Customer Success

Summary

Join Amplitude's Enterprise Customer Success team as a Product Manager and leverage your product management and analytics expertise to strategically advise enterprise clients. You will collaborate with customer teams to create strategic plans, advise senior executives on leveraging Amplitude analytics, conduct business reviews, and partner with internal teams. This role requires 5+ years of experience as a Product Manager in SaaS or digital-first companies, hands-on experience with analytics platforms, and proven success working with enterprise clients. You will translate complex analytical insights into actionable recommendations and possess strong communication skills. The position involves approximately 5+ days of travel per month. Amplitude offers competitive pay and benefits, including excellent medical, dental, and vision insurance, flexible time off, generous stipends, excellent parental benefits, and mental health and wellness benefits.

Requirements

• 5+ years of experience as a Product Manager, Growth Product Manager, or in a similar role within SaaS or digital-first companies
• Hands-on experience using analytics platforms (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to inform product decisions and strategies
• Proven success working with enterprise-scale customers, influencing senior executives, and driving adoption of sophisticated SaaS solutions
• A strong track record in defining product strategies, developing roadmaps, and prioritizing initiatives that deliver clear business outcomes
• Exceptional ability to translate complex analytical insights into actionable product recommendations
• Outstanding business acumen with the communication skills to convey technical and strategic concepts clearly and effectively to senior executives

Responsibilities

• Collaborate closely with customers’ Product, Analytics, and Growth teams to create and execute strategic plans that achieve key product goals and growth metrics
• Advise senior customer executives (e.g., Chief Product Officers, VPs of Product, Heads of Analytics) on effectively leveraging Amplitude analytics to inform their product strategy and development
• Conduct strategic business reviews and in-depth analytics sessions, demonstrating measurable impact and uncovering new opportunities for product adoption and growth
• Partner cross-functionally with Amplitude’s internal teams—including Sales, Product, and Professional Services—to ensure customer feedback meaningfully influences product enhancements and adoption initiatives
• Regularly analyze product usage patterns, identify health metrics, and proactively suggest actionable insights to customers that enhance their long-term success and value from Amplitude

Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)