Enterprise Customer Success Manager

Summary

Join Jamf, a company that believes in an open, flexible culture based on respect and trust, as the Enterprise Customer Success Manager (ECSM) to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention.

Requirements

• Proficiency in English and German is required
• Experience communicating technical topics to both technical and non-technical audiences (Required)
• 2+ years of experience with customer-facing account management (Required)
• 1+ years of experience with Apple products in a professional setting (Preferred)
• Proven ability providing successful outcomes to high touch and high value customers (Preferred)
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
• Team player with proven ability to execute across a cross-functional team
• Strong attention to detail
• Ability to multi-task and prioritize duties
• Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal
• Ability to engage with and establish trust and rapport with all levels of customers and employees

Responsibilities

• Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
• Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
• Understand and promote the value of Jamf products and services to customers
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
• Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
• Partner cross-departmentally to advocate customer needs/issues
• Identify and facilitate opportunities for customer growth and engagement with Jamf
• Other duties and special projects as assigned

Benefits

• Generous paid time off, including VTO
• Health and mental health benefits
• Family planning services
• Retirement