Enterprise Customer Success Manager

Summary

Join Litify's Enterprise team as a Customer Success Manager! Based remotely in the eastern US, with occasional travel, you'll manage a portfolio of 12-16 client accounts, ensuring adoption, desired outcomes, and retention. Leverage your Salesforce and Litify expertise to advise clients, lead goal-setting sessions, and solve problems creatively. You'll monitor customer health, identify at-risk accounts, and collaborate with internal and partner resources. This role requires a Bachelor's degree, Salesforce Admin Certification (a plus), strong technical aptitude, and excellent communication skills. Experience as a CSM (ideally with SaaS) and in customer-facing positions is essential. The estimated base salary range is $95,000-100,000, with a bonus and benefits package.

Requirements

• Bachelor’s degree
• Demonstrable technical aptitude with intermediate Admin level tasks (flows, custom reports, complex formulas)
• Strong aptitude for new technologies, and the ability to quickly diagnose needs and identify solutions
• 2 years experience as a Customer Success Manager (ideally with a SaaS product)
• 5 years experience in direct customer-facing positions
• Excellent written, verbal, and oral communication with experience making presentations to key stakeholders

Responsibilities

• Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
• Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
• Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
• Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions
• Monitor customer health to track adoption and customer satisfaction
• Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
• Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
• Identify opportunities for documenting success stories for our Marketing team
• Maintain high levels of customer engagement and satisfaction
• Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow

Preferred Qualifications

Salesforce Admin Certification

Benefits

• Estimated base salary range of $95,000-100,000
• Bonus
• Benefits