Enterprise Customer Success Manager

Summary

Join People.ai as a Customer Success Manager (CSM) and act as a trusted advisor to enterprise customers, helping them maximize their investment in People.ai and achieve measurable business outcomes. You will manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy. Responsibilities include building strategic success plans, owning the customer lifecycle, identifying key adoption milestones, and partnering with cross-functional teams. The ideal candidate has 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, managing enterprise customers with $5M+ ARR. People.ai offers a collaborative and fast-paced culture, career growth opportunities, and the chance to work with Fortune 500 companies on cutting-edge AI solutions.

Requirements

• 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC)
• Experience managing enterprise customers with $5M+ ARR, high complexity,and multiple stakeholders
• Deep understanding of Sales, Marketing, and Revenue Operations workflows
• Strong experience in customer engagement, renewals, and expansion planning
• Ability to travel 15% for customer meetings, EBRs, and success milestones
• Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations
• A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals
• Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact
• Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed

Responsibilities

• Build and execute strategic success plans with clear business objectives and ROI metrics
• Own the customer lifecycle —from onboarding to adoption, renewals, and growth
• Identify key adoption milestones and ensure seamless integration into customer workflows
• Use data-driven insights to align People.ai’s solutions with business objectives
• Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
• Identify and develop new champions within top accounts to expand People.ai’s influence
• Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
• Partner closely with Sales, Product, and Engineering to drive continuous value delivery
• Advocate for customers by providing product feedback and insights to influence the roadmap
• Contribute to People.ai’s customer marketing efforts by delivering case studies and references

Preferred Qualifications

Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus

Benefits

• Market Leader in AI-Driven Revenue Intelligence – Work with Fortune 500 companies on cutting-edge AI solutions
• High-Impact Role – Own a strategic portfolio of enterprise customers and drive measurable business transformation
• Collaborative & Fast-Paced Culture – Join a team that values innovation, growth, and teamwork
• Career Growth & Learning – Gain deep exposure to sales, marketing, and revenue operations strategies
• A reasonable estimate of on-target earnings (OTE) is $135,000 to $183,000
• Additionally, regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits