Remote Enterprise Customer Success Manager

Summary

Join our team of leaders, experts, innovators, and community builders as we continue to deliver on our mission to build the easiest low-code test automation solution on the market. We're looking for an experienced Customer Success Manager to help us efficiently support & grow our enterprise customers.

Requirements

• 4+ years experience as a Customer Success Manager at a B2B SaaS company, preferably for companies in the software development lifecycle space
• Deep understanding of software development lifecycle (bonus if specific experience with QA)
• Proficient in proactive networking and discovery, identifying and engaging with influential stakeholders to discover and influence growth opportunities
• Comfortable working cross functionally with an account team to achieve retention and growth goals
• Demonstrated ability to produce and execute strategic and supportive interactions (trainings, QBR’s, demos, etc.) that show proven results driving business value for customers
• Proficient in creating and implementing retention strategies, including at risk playbooks
• Seasoned in managing the renewal process
• Strong analytical skills, with a bias for using data to identify trends and opportunities
• Excellent written and verbal communications

Responsibilities

• Support customers throughout their journey with mabl to ensure they achieve their goals
• Onboard new customers to the mabl platform including hands-on training and guidance with best practices
• Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact
• Lead Quarterly Business Reviews with enterprise clients
• Identify expansion opportunities and partner closely with the sales team to execute
• Lead ongoing product feedback sessions and translate customer suggestions into product requirements in partnership with the product team
• Monitor customer health including metrics and usage trends to proactively engage with customers

Benefits

• Generous parental leave
• Rich health benefits
• Employee wellness and collaboration perks