mabl is hiring a
Enterprise Customer Success Manager

Summary

The job description is for a Customer Success Manager at mabl, a fast-growing startup in the low-code test automation space. The role involves supporting enterprise customers, onboarding them to the platform, engaging with executives, leading QBRs, identifying expansion opportunities, and providing product feedback. The company values culture, transparency, collaboration, and empathy.

Requirements

• 4+ years experience as a Customer Success Manager at a B2B SaaS company, preferably for companies in the software development lifecycle space
• Deep understanding of software development lifecycle (bonus if specific experience with QA)

Responsibilities

• Support customers throughout their journey with mabl to ensure they achieve their goals
• Onboard new customers to the mabl platform including hands-on training and guidance with best practices
• Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact
• Lead Quarterly Business Reviews with enterprise clients
• Identify expansion opportunities and partner closely with the sales team to execute
• Lead ongoing product feedback sessions and translate customer suggestions into product requirements in partnership with the product team
• Monitor customer health including metrics and usage trends to proactively engage with customers

Preferred Qualifications

Proficient in proactive networking and discovery, identifying and engaging with influential stakeholders to discover and influence growth opportunities

Benefits

• Hybrid and remote work across the US and around the world
• Annual company gathering to foster lasting personal relationships
• Diversity, Equity, and Inclusion committee driving initiatives across the company
• Recognition of product, culture, and customer satisfaction since 2021
• Generous parental leave, rich health benefits, and employee wellness and collaboration perks
• Rewards and recognition programs such as the mabl Kudos program and annual Founders Award