Enterprise Customer Success Manager

Summary

Join Monte Carlo's growing Customer Success team as a Customer Success Manager, where you will be responsible for managing the entire client journey for our most significant and strategic customers. You will work closely with Account Executives to develop growth strategies, conduct value-based business reviews, and ensure successful renewals and expansions. This fully remote role requires 3+ years of experience in Customer Success with enterprise clients and a proven track record in early-stage companies. You will leverage your product expertise to guide customers towards best practices and maximize their value from Monte Carlo's platform. The ideal candidate possesses strong project and stakeholder management skills and experience with various data tools. Monte Carlo offers a supportive and inclusive work environment, recognized for its exceptional employee experience.

Requirements

• 3+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g. Bain, BCG, McKinsey, etc.)
• Demonstrated track record in an early-stage company, startup, or highly ambiguous environment
• Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics
• Ability to prioritize complex and competing objectives
• Experience with tools such as : SQL, Looker, DBT, Databricks, Airtable, ETL concepts

Responsibilities

• Lead and manage the entire client journey from onboarding to adoption and value realization
• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
• Plan and deliver value-based business reviews with client executives
• Partner with customers to establish clear business goals, timelines, priorities, and success metrics
• Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo
• Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo
• Project manage the customer journey using internal and external resources as needed

Preferred Qualifications

Delivering success for data products is highly preferred

Benefits

This will be a fully remote role located anywhere in the US