Enterprise Customer Success Manager

Summary

Join Postman, the world's leading API development platform, as an Enterprise Customer Success Manager! You'll work with Fortune 100 clients, guiding them to maximize their use of Postman's products. This role involves consulting, training, and building strong relationships with key stakeholders. You'll need a strong technical background, 8+ years of experience in enterprise customer success, and fluency in English and German. Postman offers a competitive salary, equity, comprehensive benefits, unlimited PTO, and a supportive, hybrid work environment. Help us build the API-first world and become a Postmanaut!

Requirements

• Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience
• 8+ years of experience in customer success managing large enterprise customers, preferably for companies in the development tooling space
• Fluent in English and German
• Strong consulting skills & proven results working as a trusted advisor to drive business value for customers
• Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders
• Proficient in proactive networking & discovery, identifying & engaging with influential stakeholders to discover & influence requirements, use cases, & strategy
• Ability to drive effective & influencing conversations at the C-level; facilitation of difficult discussions & adept at handling objections
• Experience building Business value ROI models
• Good understanding of API development, Devops principles & modern cloud infrastructure
• Great communication skills (presentation, verbal and written)
• Thrives in a collaborative, fast-paced environment as a part of a results-oriented team

Responsibilities

• Act as trusted advisors to consult, teach, and guide customers toward increased API lifecycle maturity
• Demonstrate hands-on Postman Product knowledge to drive increased value and adoption of Postman. Consult customers on how Postman can solve their business and API-related needs
• Produce & execute a comprehensive adoption path of Postman products, identifying success criteria & measuring business outcomes
• Proactively identify risks to the customer achieving their stated business goals & develop plans to overcome them
• Establish executive-level trusted advisor relationships with the customer’s Development, Engineering & Product organizations
• Lead the cross functional post sales team at Postman, delivering a seamless experience on behalf of the customer
• Prepare & facilitate business review meetings, training sessions, webinars, demos, & other strategic & supportive interactions
• Predict & forecast risk, renewal & expansion within the customer portfolio

Preferred Qualifications

• Technical background & prior experience with developer focused SaaS applications/platforms (such as Atlassian, Microsoft or AWS) strongly preferred
• Fast learner. Excited to learn new technology & become a product expert

Benefits

• Competitive salary and equity package
• Comprehensive medical, dental, and vision insurance
• Unlimited PTO
• Fitness-related reimbursements
• A meal stipend
• Home office set-up reimbursement
• Internet reimbursement
• Book reimbursements for professional development
• A training platform for continued learning and education for personal growth
• Donation-matching program