Section is hiring a
Enterprise Customer Success Manager

Summary

The job is for an Enterprise Customer Success Manager at Section, responsible for managing and growing a portfolio of 40-50 enterprise accounts. The role requires 5+ years of experience in a customer success or account management role, strong business acumen, interest and knowledge in generative AI, exceptional communication skills, analytical skills, and experience with customer success platforms and CRM tools.

Requirements

• 5+ years of experience in a Customer Success, Account Management, or similar client-facing role
• Proven track record of managing and growing enterprise accounts, ideally with Fortune 100 brands
• Strong business acumen with the ability to understand complex organizational structures and decision-making processes
• Deep interest and knowledge in the use of generative AI for knowledge work and enterprise solutions
• Ability to effectively communicate the value and potential of AI technologies to clients at various technical levels
• Exceptional communication, presentation, and interpersonal skills
• Strong analytical skills to assess client needs, develop business cases, and measure the impact of Section's solutions
• Ability to build trusted advisor relationships with key decision-makers
• Experience with customer success platforms and CRM tools
• Bachelor's degree or equivalent experience

Responsibilities

• Develop a deep understanding of each client's business, industry challenges, strategic objectives, and current AI capabilities
• Serve as the primary point of contact and build strong relationships with key stakeholders, executive sponsors, and AI champions
• Utilize Section's AI proficiency tools and courses to measure pre- and post-adoption AI maturity, justifying ROI and driving expansion opportunities
• Lead strategic, consultative conversations demonstrating how AI enhances various business functions to drive adoption across the organization
• Proactively identify and pursue expansion opportunities by uncovering unmet needs and proposing solutions that align with the client's business strategy
• Develop and execute strategic account plans to drive AI product adoption, customer satisfaction, and revenue growth
• Collaborate with internal teams to design and deliver AI-focused learning solutions that address specific client challenges and use cases
• Monitor customer health metrics, AI adoption rates, and value realization, proactively addressing any issues or concerns
• Stay current with emerging AI trends and applications to provide thought leadership and strategic guidance to clients
• Provide regular updates and forecasting to leadership on account status and renewal risks

Benefits

$130,000 - $150,000 a year