Remote Enterprise Customer Success Manager

Summary

The job is for a Customer Success Manager at Regrello, a dynamic startup revolutionizing automation within manufacturing and supply chain. The role involves leading the customer journey, collaborating with cross-functional teams, driving use case expansion, managing customer feedback, and being the face of Regrello to customers.

Requirements

• 5+ years of experience in professional services, consulting or customer success with a well-known enterprise SaaS solution
• Experience working with and presenting to senior management/executives at clients
• Experience working with a complex business application (ERP and/or MRP preferred)
• Strong project management skills tuned to managing scope and schedule, providing well-crafted status reports and driving accountability
• Familiarity with common customer success strategies to drive onboarding and adoption
• Desire to wear multiple hats and be agile and flexible as we grow from startup to scale-up
• A customer-centric approach to problem solving
• A deep curiosity and passion for learning and leveraging AI technologies
• Confidence in challenging conventions and an independent self-manager

Responsibilities

• Own the success of our largest customers and business units in the region
• Lead all aspects of the customer journey including onboarding, training, adoption and value realization
• Be the expert on both the solution and implementation best practices
• Collaborate with cross-functional teams to orchestrate high adoption and customer satisfaction
• Drive use case expansion and advocacy within our customer base
• Manage and triage customer feedback and issues

Benefits

• Opportunity to learn, grow and most importantly build the company
• Ability to influence leaders across industries to help drive the adoption of AI-first technology
• Chance to work with a world-class team of manufacturing, supply chain, AI and SaaS experts
• Industry-leading compensation with equity in the company
• Excellent healthcare benefits including 100% coverage for individuals & families - health, dental, life insurance and vision
• Flexible remote work from anywhere in the continental US
• Quarterly 'on-sites' with the entire company to bring us closer together