Enterprise Customer Success Manager

Summary

Join WorkRamp as an Enterprise Customer Success Manager and manage our largest and most complex customer accounts. Build strong relationships with key stakeholders to drive adoption, expansion, and renewal. This role requires strong executive presence, communication skills, and a deep understanding of the customer's business. You will manage high-value relationships and be the customer's voice within the company. If you enjoy building customer relationships, strategic problem-solving, and working in a fast-paced startup environment, this is the ideal role. WorkRamp offers a fully remote position with flexible time off, equity, full healthcare coverage, and various other benefits.

Requirements

• 5+ years of experience as an Enterprise Customer Success Manager and/or Account Manager, managing accounts from $100k-$500k ARR
• Vast experience owning full-cycle renewals from first presentations to negotiating payment terms
• Possess executive presence to effectively influence and communicate with key decision-makers within our Enterprise customer tier
• Experience identifying and qualifying customer growth opportunities and risk
• Lead QBRs, EBRs & project manage WorkRamp-centric customer initiatives
• Experience in SaaS, strong preference for early to mid-stage startups
• Comfortable working with CxOs and managing a sales process
• Strong coaching skills, technical aptitude, territory management skills, and attention to detail
• Passion for the startup experience

Responsibilities

• Own customer relationships post-sales for our Enterprise Customer Segment, working with stakeholders from CxOs to individual contributors
• Be a strategic advisor to customers, helping them achieve their business outcomes
• Comfortable working with customers through renewal negotiations, upsell qualification & escalation, and account management needs
• Channel feedback directly to the product team to help shape the product roadmap
• Project managing internal, cross-functional customer projects with your WorkRamp teammates
• Become an expert in learning and training methodologies and best practices
• Have the opportunity to experience a fast-paced startup environment

Preferred Qualifications

PST time zone is strongly preferred

Benefits

• Fully Remote - Work from anywhere in the US
• Flexible Time Off & 13 company-wide holidays
• Equity
• Full healthcare coverage
• 100% paid short-term & long-term disability insurance, plus life insurance
• Stipend for remote work setup & DeskPass account
• 401K
• Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP)
• Employee Resource Groups
• Access to Well-Being Benefits including: One Medical, Gympass+, & Headspace